Ann Haagensen

Account Manager at Digital Glue Ltd
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Contact Information
Location
Birmingham, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency
  • Danish Native or bilingual proficiency
  • German Elementary proficiency

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Credentials

  • Level 3 Award in Health & Safety in the Workplace
    The Chartered Institute of Environmental Health
    Jun, 2014
    - Sep, 2024
  • Level 2 Award in Fire Safety Principles
    The Chartered Institute of Environmental Health
    Jan, 2013
    - Sep, 2024
  • Level 2 in Food Safety
    The Chartered Institute of Environmental Health
    Aug, 2012
    - Sep, 2024
  • Level 2 Award for Personal License Holders (QCF)
    Highfield Awarding Body for Compliance
    Oct, 2011
    - Sep, 2024

Experience

    • United Kingdom
    • Marketing Services
    • 1 - 100 Employee
    • Account Manager
      • Jul 2021 - Present

    • Account Executive
      • Jan 2021 - Jul 2021

    • Real Estate
    • 1 - 100 Employee
    • Independent Restaurant Professional
      • Mar 2018 - Dec 2020

      Having worked in small, independent, casual restaurants over the past years, I’m looking at what I can offer similar restaurateurs and operators on either a long or short-term basis. I have a keen interest in amazing food, fab drinks and over all good vibes and have the knowledge and passion to make a brand work. My expertise lies within project management, event management, new openings as well as restaurant operations and I’m always on the lookout for the next new thing, and how I can help change and evolve the current dining scene one bite at a time. Feel we should work together? Get in touch!!

    • United Kingdom
    • Restaurants
    • General Manager
      • Aug 2017 - Mar 2018

      Key responsibilities:- Instrumental in the opening of the restaurant. Hired the entire opening team including chefs. Planned and executed a month long staff training programme. Set up new trading accounts, FnB Shop/Selima and food safety/health & safety systems. - Responsible for smooth day-to-day running of the business; food safety / health & safety, Stock control and facilities management- Managing team performance; appraisals, monitoring staff turn over, internal and external training, KPI monitoring. Champion the brand cultural values. - Key point of contact: liaising with stakeholders, guests, suppliers and contractors in relation to PR / events, photo shoots and filming. Main contact for local councils, licensing officers, fire brigade and police. Maintained and provided customer care.

    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Assistant General Manager / General Manager
      • Nov 2016 - Jul 2017

      Key responsibilities:- Responsible for smooth day-to-day running of the business; food safety / health & safety, Stock control and facilities management- Managing team performance; appraisals, monitoring staff turn over, internal and external training, KPI monitoring. Champion the brand cultural values. - Key point of contact: liaising with stakeholders, guests, suppliers and contractors in relation to PR / events, photo shoots and filming. Main contact for local councils, licensing officers, fire brigade and police. Maintained and provided customer care.

    • United Kingdom
    • 1 - 100 Employee
    • Assistant General Manager / General Manager
      • Feb 2015 - Nov 2016

      Key Responsiblities- Responsible for smooth day-to-day running of the business; food safety / health & safety, Stock control and facilities management- Managing team performance; appraisals, monitoring staff turn over, internal and external training, KPI monitoring. Champion the brand cultural values. - Maintained an average GP of 73% and a staff wage cost of 30%- Key point of contact: liaising with stakeholders, guests, suppliers and contractors in relation to PR / events, photo shoots and filming. Main contact for local councils, licensing officers, fire brigade and police. Maintained and provided customer care. Little Pitt, 1 Newburgh Street, London W1F 7RB (New opening)- Re-opened the iconic Pitt Cue site in Soho as Little Pitt. Hired both FoH and BoH staff and developed pre-opening training programme. Set up trading accounts with both new and existing suppliers, liaised with bloggers and journalists. Pitt Cue, 1 The Avenue, Devonshire Square, London EC2M 4YP (New opening)- Instrumental in the opening of the restaurant including setting up FnB as well as Fourth Hospitality People System. Helped develop and execute a month long staff training programme. Pitt Cue, 1 Newburgh Street, London W1F 7RB - Joined small iconic restaurant in their second year of trading. Implemented staff induction programme, introduced high levels of health and safety and food safety standards and kept staff turner over low through staff development.

    • Spectator Sports
    • 1 - 100 Employee
    • General Manager
      • Jun 2010 - Dec 2014

      Worked my way up from Floor Supervisor to General Manager within 4 years. Key responsibilities:- Supporting and working with Bar Manager to ensure the business ran smoothly - Designed staff induction pack, implementing and overseeing staff training undertaken by both ourselves as well as external companies- Took care of social media and news letters- Oversaw health & safety and food safety compliance- Organised and hosted wedding receptions- Liaising with suppliers, organisers and the local council

    • United Kingdom
    • Public Relations and Communications Services
    • Assistant Account Executive
      • Nov 2010 - Aug 2011

      Key responsibilities:- Assisting the team in planning activities for events, conferences and film shoots- Research to support projects and new business development- Database management - Media monitoring and media coverage reports Key responsibilities:- Assisting the team in planning activities for events, conferences and film shoots- Research to support projects and new business development- Database management - Media monitoring and media coverage reports

Education

  • Aarhus Universitet
    Bachelor of Arts (B.A.), English Language and Literature, General
    2007 - 2010
  • University of Westminster
    Study Abroad year which was part of my BA (Hons.), Public Relations, Advertising, and Applied Communication
    2009 - 2010
  • Randers statsskole
    A-levels
    2003 - 2006

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