Experience

Promoboxx

• United States
• Advertising Services
• 1 - 100 Employee

• Manager of Customer Support & Onboarding

  • Dec 2022 - Present

• Customer Support Team Lead

  • Aug 2022 - Nov 2022

• Customer Support Specialist

  • Jan 2022 - Jul 2022

  -Provide both internal and customer-facing technical support -Analyze, manage, and complete a queue of various data projects in support of internal CSMs and AMs for paying brand accounts -Be an expert about all sides and functionalities of our software platform in order to provide advanced analysis and customer support -Host platform demos for brand, retailer, and sales representative platform users -Detect, escalate, and log platform bugs -Recognize patterns of user feedback to develop suggestions for improvements to our product-Serve as an advocate for users of our platform and voice their needs/wants to product/engineering Show less



Riverdog

• United States
• Consumer Services

• Director of Customer Development

  • Mar 2020 - Jan 2022

  -Managed tech and growth projects -Assisted in development of custom CRM software -Implemented new software among our ~30 person team at 4 different locations -Tested software to identify areas for improvement and reported company feedback to development team -Measured customer satisfaction via NPS and retention via KPIs -Identified friction in onboarding funnel by interpreting customer data to develop growth strategies -Managed tech and growth projects -Assisted in development of custom CRM software -Implemented new software among our ~30 person team at 4 different locations -Tested software to identify areas for improvement and reported company feedback to development team -Measured customer satisfaction via NPS and retention via KPIs -Identified friction in onboarding funnel by interpreting customer data to develop growth strategies



Dogwood Cottage (nka Riverdog Melrose)

• Melrose, MA

• Assistant Manager/Head Administrator

  • Jun 2019 - Mar 2020

  Managed a small business and owned all key administrative tasks. Managed a small business and owned all key administrative tasks.



One Love Brewery

• United States
• Restaurants
• 1 - 100 Employee

• Front Of House Manager

  • Nov 2018 - May 2019

  Managed servers and hosts (~15-20 employees), made schedule, planned and ran private events, communicated extensively with fellow businesses as well as everyday guests, managed conflicts, managed website and social media marketing. Managed servers and hosts (~15-20 employees), made schedule, planned and ran private events, communicated extensively with fellow businesses as well as everyday guests, managed conflicts, managed website and social media marketing.



Mountain Moon Farm at Country Cedars Farm

• Charlotte, VT

• Head Trainer/Manager/Business Owner

  • Jun 2016 - Sep 2018

  Started a horse boarding, training, and horseback riding lesson business in June 2016 following college graduation. Hired, trained, and managed staff, managed payroll, marketed the business and my services against stiff local competition, managed my own schedule of riding, training, and teaching. Responsible for full care of 20-25 horses 24/7/365. Started a horse boarding, training, and horseback riding lesson business in June 2016 following college graduation. Hired, trained, and managed staff, managed payroll, marketed the business and my services against stiff local competition, managed my own schedule of riding, training, and teaching. Responsible for full care of 20-25 horses 24/7/365.



University of Vermont

• Williston, VT

• Captain of UVM Equestrian Team

  • Sep 2013 - May 2016

  Organized and led 30+ team members, included extensive paperwork, organizing and running horse shows, meeting various deadlines, handling money, and making schedules for practices. Organized and led 30+ team members, included extensive paperwork, organizing and running horse shows, meeting various deadlines, handling money, and making schedules for practices.



The Summer Club at Dedham Health and Athletic Complex

• Receptionist

  • May 2014 - Aug 2014

  Checked in members and guests to the club, worked the cash register and telephone, provided customer service, assisted in running children's birthday parties, and supervised daily activities for children (ages 6-12 on average) provided as a member service by the club Checked in members and guests to the club, worked the cash register and telephone, provided customer service, assisted in running children's birthday parties, and supervised daily activities for children (ages 6-12 on average) provided as a member service by the club



August Farm

• United States
• Farming

• Barn Hand/Groom/Camp Counselor

  • May 2008 - Aug 2012

  Cleaned stalls, washed and filled water buckets, brought horses outside and inside for daily turnout, provided warm-up or training rides for clients' horses, provided extensive care and service for the horses and clients at horse shows, summer horseback riding camp counselor 2008-2010, riding instructor of the camp summer 2011 Cleaned stalls, washed and filled water buckets, brought horses outside and inside for daily turnout, provided warm-up or training rides for clients' horses, provided extensive care and service for the horses and clients at horse shows, summer horseback riding camp counselor 2008-2010, riding instructor of the camp summer 2011



Medfield High School Music Department

• Medfield, MA

• Clarinet Teacher

  • Sep 2011 - May 2012

  Taught children from 5th and 6th grade how to play the clarinet and helped them further develop and improve their musical skills Taught children from 5th and 6th grade how to play the clarinet and helped them further develop and improve their musical skills