Ann Florkowski
Customer Strategy and Program Design at Syntrio, Inc.- Claim this Profile
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Bio
Jason Lunday
It was a pleasure to work with Ann at Syntrio. In her role as chief liaison with our customers, she was always thoughtful in listening to and helping offer practical solutions. In her work, she revealed a deep experience in ethics and compliance in her keen knowledge of and insights for responding to customer needs and offering recommendations for steps they could take to make real progress. Ann always demonstrated a willingness to speak up about organizational challenges and options for resolving them. She was always a strong advocate for internal and external customers and our responsibility in serving their needs, both those expressed and unexpressed. I feel thankful that Ann and I have had a strong working relationship that has spanned many years, and I count her as a valued professional colleague.
Stephanie Evans
Ann's industry insights are invaluable. She is highly skilled in assessing customers' needs and addressing them in a timely manner, often providing them with added value. She lends her extensive experience to team projects in a collaborative way. Her suggestions are valued by those she works with. Her recommendations further the goals of our organization. She is the epitome of a team player.
Jason Lunday
It was a pleasure to work with Ann at Syntrio. In her role as chief liaison with our customers, she was always thoughtful in listening to and helping offer practical solutions. In her work, she revealed a deep experience in ethics and compliance in her keen knowledge of and insights for responding to customer needs and offering recommendations for steps they could take to make real progress. Ann always demonstrated a willingness to speak up about organizational challenges and options for resolving them. She was always a strong advocate for internal and external customers and our responsibility in serving their needs, both those expressed and unexpressed. I feel thankful that Ann and I have had a strong working relationship that has spanned many years, and I count her as a valued professional colleague.
Stephanie Evans
Ann's industry insights are invaluable. She is highly skilled in assessing customers' needs and addressing them in a timely manner, often providing them with added value. She lends her extensive experience to team projects in a collaborative way. Her suggestions are valued by those she works with. Her recommendations further the goals of our organization. She is the epitome of a team player.
Jason Lunday
It was a pleasure to work with Ann at Syntrio. In her role as chief liaison with our customers, she was always thoughtful in listening to and helping offer practical solutions. In her work, she revealed a deep experience in ethics and compliance in her keen knowledge of and insights for responding to customer needs and offering recommendations for steps they could take to make real progress. Ann always demonstrated a willingness to speak up about organizational challenges and options for resolving them. She was always a strong advocate for internal and external customers and our responsibility in serving their needs, both those expressed and unexpressed. I feel thankful that Ann and I have had a strong working relationship that has spanned many years, and I count her as a valued professional colleague.
Stephanie Evans
Ann's industry insights are invaluable. She is highly skilled in assessing customers' needs and addressing them in a timely manner, often providing them with added value. She lends her extensive experience to team projects in a collaborative way. Her suggestions are valued by those she works with. Her recommendations further the goals of our organization. She is the epitome of a team player.
Jason Lunday
It was a pleasure to work with Ann at Syntrio. In her role as chief liaison with our customers, she was always thoughtful in listening to and helping offer practical solutions. In her work, she revealed a deep experience in ethics and compliance in her keen knowledge of and insights for responding to customer needs and offering recommendations for steps they could take to make real progress. Ann always demonstrated a willingness to speak up about organizational challenges and options for resolving them. She was always a strong advocate for internal and external customers and our responsibility in serving their needs, both those expressed and unexpressed. I feel thankful that Ann and I have had a strong working relationship that has spanned many years, and I count her as a valued professional colleague.
Stephanie Evans
Ann's industry insights are invaluable. She is highly skilled in assessing customers' needs and addressing them in a timely manner, often providing them with added value. She lends her extensive experience to team projects in a collaborative way. Her suggestions are valued by those she works with. Her recommendations further the goals of our organization. She is the epitome of a team player.
Credentials
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Smartsheet Certified User
Agile Management Experts [AMX] (Smartsheet Consulting)Mar, 2019- Oct, 2024
Experience
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Syntrio, Inc.
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United States
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Chemical Manufacturing
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1 - 100 Employee
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Customer Strategy and Program Design
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Jan 2020 - Present
Thought leader and subject matter expert (SME) on compliance programs. Conduct webinars and customer education. Responsible for helping customers achieve their compliance program goals utilizing Syntrio products ensuring a positive customer experience. Perform Code of Conduct program assessments and code and policy reviews. Consult with customers and create compliance training curriculums for employees based on risk and role/job function. Serve as a SME for compliance training content creation. Advise customers on best practices for compliance training and awareness with a focus on relevant risk areas, code of conduct, communications, and curriculum. Mentor the Syntrio services team members on compliance programs, project management, and customer satisfaction. Show less
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Global Compliance, VP, Training, Policies, Procedures, Governance
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Apr 2010 - Jan 2020
Managed the global compliance training and communications program. This included customizing and deploying online training courses and developing and delivering in-person training with a focus on streamlining and simplifying processes. Participated in the integration of the legacy ACE and Chubb organizations by developing a new Code of Conduct and compliance policies. This required collaboration with a cross functional team of all business units globally and translation into sixteen languages. Implemented an integrated Ethics Helpline and global case management system, and rebranded the online training program. Advised employees on compliance topics and policies such as OFAC and global trade sanctions, gifts and entertainment, anti-corruption / anti-bribery, insider trading, conflicts of interest, anti-trust / competition, third party and supply chain risk. Led the development of the global trade sanctions policies for commercial and consumer lines of business including guidance for departments such as underwriting, claims, and finance. Implemented the Chubb Compliance Risk Framework, based on the three lines of responsibility. The program enables the organization to identify compliance risk, implement controls to detect and prevent non-conformance, and perform regular monitoring. Managed the development of systems to support the framework. Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Compliance Professional
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Dec 2007 - Apr 2010
Managed online and in-person compliance training for employees of all US business units. Managed the Compliance Help Desk responsible for responding to compliance related questions submitted by employees. Supervised the Compliance Hot Line with respect to investigations by business unit compliance officers, HR, and legal counsel throughout the US. Participated in the implementation of an enhanced compliance program which the United States Department of Justice described as ‘exceptional’. Implemented the Compliance Toolkit which was developed to prevent and detect bribery and corruption through design, execution and monitoring of more than 100 compliance related controls. Coordinated in-person anti-corruption training for over 10,000 employees in more than 170 classes. Show less
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AIG
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Egypt
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Oil and Gas
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1 - 100 Employee
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Compliance Training Manager
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Sep 2006 - Oct 2007
Developed the strategy for and delivered risk-based compliance and ethics training throughout the company. Managed the centralization and retention of ethics training and code of conduct certifications for 120,000 employees worldwide, achieving 100% completion. Developed procedures for online compliance training of new hires and presented weekly to new hires on compliance-related expectations. Served as a thought leader for various business areas by advising on best practices for implementing training and communications for Financial Ethics, Data Privacy and Operational Risk Management. Show less
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Compliance Program Consultant
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2002 - 2006
Led consulting engagements implementing and managing compliance training programs by providing account and project management, and guidance on a global level. Through emphasis on best practices, drove awareness of compliance and ethics topics in order to influence change in corporate culture. Managed and motivated a team accountable for implementing client compliance programs and account management. Led consulting engagements implementing and managing compliance training programs by providing account and project management, and guidance on a global level. Through emphasis on best practices, drove awareness of compliance and ethics topics in order to influence change in corporate culture. Managed and motivated a team accountable for implementing client compliance programs and account management.
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Education
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Iona College
Bachelor's Degree, International Business
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