Experience

MoretonSmith
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Teamleader collections

  • Nov 2018 - Present

Engage Services
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Contact centre team leader

  • Oct 2018 - Present

Burnley Borough Council
• United Kingdom
• Government Administration
• 100 - 200 Employee
• Revenue and benefits

  • Feb 2018 - Oct 2018


Rossendales Limited

• United Kingdom
• Administration of Justice
• 1 - 100 Employee

• Collections Team Leader

  • May 2004 - Feb 2018

  Responsible for a team of 13 staff, to ensure all Key performance indicators (KPI's) are met. Organising and delivering weekly team meeting. Identifying & implementing where needed action plans to improve productivity,efficiency and departmental performance. Creating campaigns and uploading into the auto dialer and monitoring Recruitment Monthly one to one's Monitoring Sickness - Return to work interview's Delivering training for systems Ensuring staff adhere to DPA,OFT,TCF,CSA, Customer service Dealing with internal Queries Ensuring that client procedures/guidelines are adhered too. Show less