Experience

AffiniPay

• United States
• Financial Services
• 200 - 300 Employee

• Senior Manager, MyCase Customer Success

  • Jul 2022 - Present

  United States



MyCase

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Success Team

  • Mar 2021 - Jul 2022

  Santa Barbara, California, United States Managing the growing Customer Success team at MyCase, an innovative leader in the legal software industry.



Subvertical

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success

  • May 2019 - Feb 2021

  Santa Barbara County, California, United States

• Customer Success Manager

  • Jan 2017 - Apr 2019

  Santa Barbara, California, United States



Council on Alcoholism & Drug Abuse

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Mentor Program Director

  • Apr 2012 - Feb 2017

  •Supervise Mentor Advocates and other staff. •Plan and coordinate special events for mentor program including community service projects, family events, and fundraising events. •Develop and maintain positive relationships with local businesses, schools, service clubs, and other community-based organizations. •Oversee the development of marketing, recruitment, and fundraising strategies for mentor program sustainability and expansion purposes with the Development Director. •Give… Show more •Supervise Mentor Advocates and other staff. •Plan and coordinate special events for mentor program including community service projects, family events, and fundraising events. •Develop and maintain positive relationships with local businesses, schools, service clubs, and other community-based organizations. •Oversee the development of marketing, recruitment, and fundraising strategies for mentor program sustainability and expansion purposes with the Development Director. •Give presentations and speeches for fundraising and recruitment purposes. •Build strong working relationship with Mentor Task Force. •Write program reports for funding sources. •Supervise writing and editing of weekly newsletter and social media articles. •Develop and implement mentor trainings. •Oversee inquiry and orientation process to ensure excellent public relations and customer service. •Oversee and provide intake and screening of potential mentors. •Solicit student referrals from school personnel. •Provide on-going supervision and support of mentors. •Conduct teacher, mentor, and student questionnaires to evaluate program and effectiveness. •Track student progress through review of attendance, grades, social/study skills, and classroom participation.

• Mentor Program Advocate

  • Feb 2011 - Apr 2012

  Santa Barbara, California Area



Chico's FAS, Inc.

• United States
• Retail
• 100 - 200 Employee

• Sales Associate

  • Nov 2011 - Feb 2012