Experience

FS-Elliott

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• CSR

  • May 2021 - Present



SunSource

• United States
• Industrial Machinery Manufacturing
• 500 - 600 Employee

• Inside Sales Engineer

  • Jan 2020 - May 2021



Rotork

• United Kingdom
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • May 2013 - Dec 2019



Cambridge International

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service specialist

  • Feb 2007 - Feb 2013

  I am responsible for many different aspects of the sales and marketing teams. I am responsible for working hand and hand with the sales team to ensure we were providing our customer with world class service. As well as creating customer resolution action plans, maintaining updated and correct customer account information. I also worked with our logistics department to ensure shipments are on schedule and if there are any issues they are resolved quickly. In addition I am also responsible… Show more I am responsible for many different aspects of the sales and marketing teams. I am responsible for working hand and hand with the sales team to ensure we were providing our customer with world class service. As well as creating customer resolution action plans, maintaining updated and correct customer account information. I also worked with our logistics department to ensure shipments are on schedule and if there are any issues they are resolved quickly. In addition I am also responsible for my own personal goals as a member of the Customer Experience team. Which included answering one of the highest call volume phones. I handle all customer requests such as new quotes, repeat orders, shipment tracking information and any questions about our products.

• Coordinator

  • Jan 2007 - Jan 2013

  Help train new employees on products and systems, such as CRM and ROI system Conducted employee annual reviews Partnered with sales team leaders on any conflicts Created new processes for improving customer service Directed calls to appropriate individuals and departments Responsible for one of the highest volume of inbound calls Responsible for managing Inbound and Sales departments time weekly for payroll Process repeat orders Responsible for generating customer… Show more Help train new employees on products and systems, such as CRM and ROI system Conducted employee annual reviews Partnered with sales team leaders on any conflicts Created new processes for improving customer service Directed calls to appropriate individuals and departments Responsible for one of the highest volume of inbound calls Responsible for managing Inbound and Sales departments time weekly for payroll Process repeat orders Responsible for generating customer resolution action plan Multi-task and thrive in a fast-pace work environment Incorporates extensive product and systems knowledge to provide solutions for customers

• Domestic Inside Sales Representative

  • Jun 2007 - Aug 2009

  Team member of the sales/ marketing department for the world's largest manufacturer of custom metal conveyor belts; a solution based company Developed and increased customer accounts Achieved outbound call goal of 10 or more per day Responsible for reaching and exceeding personal sales goal Provided solutions for customers Generated outbound calls to existing customer base to increase return sales Proactively generated leads for new sales via telephone and email



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant manager

  • Oct 2003 - Feb 2007

  I managed the sales team to ensure our customers were receiving the best service possible. I was responsible for updating all employees time cards and interviewing all perspective employees, ensuring my department was mapped out for all new shipments of merchandise and setting windows to company's standards. I helped manage all employee's training and learning sessions. I ensured the store was set up for a successful day of business when I was the opening manager and ensure all cash… Show more I managed the sales team to ensure our customers were receiving the best service possible. I was responsible for updating all employees time cards and interviewing all perspective employees, ensuring my department was mapped out for all new shipments of merchandise and setting windows to company's standards. I helped manage all employee's training and learning sessions. I ensured the store was set up for a successful day of business when I was the opening manager and ensure all cash registers were even and the store was to the companies standards when closing the store. Show less



GAP Ltd

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Assistant Manager

  • Oct 2003 - Feb 2007

  Managed employees to work in an efficient manner Processed and managed payroll Managed the adult division of the store Managed employees to work within the regulations of the company Worked with customers to ensure they had a positive experience Core Strengths: Domestic and International sales support