Experience

FrontEdge Inc.
• United States
• Software Development
• 1 - 100 Employee
• Software Quality Assurance Engineer

  • Mar 2023 - Present


Benefit Resource, LLC

• United States
• Human Resources Services
• 100 - 200 Employee

• Software Quality Assurance Tester / Software Engineer II

  • Aug 2011 - Aug 2021

  Resolved tickets on a daily basis, wrote feature test plans, leading to on-time delivery of the project. Operated under Agile and Scrum frameworks and well-organized sprints to complete releases every 2 weeks.Hands-on experience in functional testing, non-functional testing, integration testing, re-testing, system testing and user interface testing. Effective for planning test procedures for regression testing and functional testing.

• Debit Card Specialist

  • Aug 2007 - Aug 2011

  Set up, maintained and audited client debit card programs on card processing platform utilizing related software to ensure accurate and efficient debit card administration. Researched and resolved discrepancies.

• Participant Service Specialist

  • Jun 2005 - Aug 2007

  Provided customer service support on phone and email. Knowledge of Section 132, 125 and 105 regulations.



Charter One Auto Finance

• United States
• Public Safety
• 1 - 100 Employee

• Systems Liaison / Help Desk Specialist

  • Sep 1998 - Aug 2005

  Responsible for all auto dealer set ups on front end system. Exported data from ,csv format and imported data into Excel. Provided 24/7 on call help desk support for more than 400 users on rotating basis with a team of 3. Provided back up support for Help Desk Administrator. Created 90% of test plans. Maintained test plans and testing communications for all assigned project work, completing testing status reports. Analyzed and prepared detailed bug reports to help provide immediate software changes. Recommended changes to Web product and mobile App during development and continuous improvement. Trained and mentored QA support. Provided agile support to the dev team to complete expected deliverables. Held increasingly responsible positions as systems liaison, manual software tester, systems analyst, help desk support for 400 users and assistant project manager. Systems experience included researching, gathering information for various departments, testing and implementing changes to system. Show less