Experience

vFairs

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Regional Project Head (USA)

  • Jan 2022 - Present



Bayt.com

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Project Manager

  • Feb 2017 - Present

  Client & Project Management: • Managed top clients in Middle East/ Europe/ US/ Canada/ Australia: Corporates: AT&T, Nestle Purina, McKenzie, Barclays, T-Mobile, KPMG, Professional Diversity Network, Diversity in Ed, GateHouse Media, Beta Gamma Sigma, Aero Crew Solutions Universities: American Public University System, University of Marlyand University, Khalifa University, Masdar Institute & Petroleum Institute, Dubai International Academic City, Emirates Foundation, RCYCI… Show more Client & Project Management: • Managed top clients in Middle East/ Europe/ US/ Canada/ Australia: Corporates: AT&T, Nestle Purina, McKenzie, Barclays, T-Mobile, KPMG, Professional Diversity Network, Diversity in Ed, GateHouse Media, Beta Gamma Sigma, Aero Crew Solutions Universities: American Public University System, University of Marlyand University, Khalifa University, Masdar Institute & Petroleum Institute, Dubai International Academic City, Emirates Foundation, RCYCI Group of Colleges • Relentless focus on customer experience & satisfaction: Drive repeat business from > 70% clients • E2E Project Management for first-ever country-wide online Job Fairs for Bayt for UAE, Egypt and Saudi Arabia • E2E Client & Project Management for first-ever University projects for UAE & Saudi Arabia - Khalifa University, Masdar Institute & Petroleum Institute. RCYCI Group of Colleges • Managed a team of 7-10 people: operations, technical & design resources to deliver best-in-class online Fairs. Lead multiple types of online Fairs - Trade, Job, Career, Education EXPO, Product Launch etc. • 3 times faster decision making through best-in-class analytics: Launched self-serve analytics dashboard across clients Sales & Marketing Management: • Market segmentation/targeting, Sales pitch and conversion (UAE & global clients) • Lead E2E marketing for country-wide Bayt online job Fairs & university projects – through social media/ emailers/ direct calls. Achieved best-ever event metrics: 40000+ registrations, 1000+ vacancies and 100+ Employers • Exceeded presales target by 200% – won Top Performer Marketing Award for Q1 2017

• Project Coordinator

  • Mar 2015 - Jan 2017

  Client: Jobs Abu Dhabi, Abu Dhabi Systems & Information Center Project Management: • Lead Project for web/mobile facelift, mobile application launch: The Project won the client the prestigious .GOV Award (Best Government mobile application of the year) • Lead Government Entities Reengagement Project: The Project won the client the prestigious .GOV Award (Best G2C Service of the year) Operations Management: • CRM Operations Manager: 99% quality of service (within… Show more Client: Jobs Abu Dhabi, Abu Dhabi Systems & Information Center Project Management: • Lead Project for web/mobile facelift, mobile application launch: The Project won the client the prestigious .GOV Award (Best Government mobile application of the year) • Lead Government Entities Reengagement Project: The Project won the client the prestigious .GOV Award (Best G2C Service of the year) Operations Management: • CRM Operations Manager: 99% quality of service (within SLA) • Launched Analytics & reporting capability: reporting TAT reduced by 20% • Awarded for best-in-class Operations management- Jobs Abu Dhabi virtual fair

• Intern - Project Coordinator

  • Jan 2015 - Apr 2015

  • Lead Job Recruitment Event ‘Tawdheef’: Drive 500+ new customer acquisitions for bayt.com. • Drive market assessment (3000+ websites) for Application Tracking System: identify market for Bayt.com ATS



vFairs

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Senior Team Lead

  • Jan 2020 - Dec 2020



Infosys Limited

• Hyderabad Area, India

• Systems Engineer

  • Oct 2011 - Jul 2013

  Operations Management: • Analyze support requests, root cause analysis - Incident and Problem Management • Communications SPOC for driving best-in-class communications to customer groups • Design standard communication template for critical and overdue tickets Continuous Service Improvement: • Apply industry best practice (ITIL framework) for Process Transformation • Drive Knowledge Transfer to streamline ticket distribution between groups • Conceptualized and lead… Show more Operations Management: • Analyze support requests, root cause analysis - Incident and Problem Management • Communications SPOC for driving best-in-class communications to customer groups • Design standard communication template for critical and overdue tickets Continuous Service Improvement: • Apply industry best practice (ITIL framework) for Process Transformation • Drive Knowledge Transfer to streamline ticket distribution between groups • Conceptualized and lead application-wise tracking for operational excellence Results: • Standardized communication to customer groups for overdue tickets • Achieved highest-ever Customer Satisfaction (4.5/5), knowledge transfer to 100% team • Achieved 2 times faster issue resolution and above 98% SLA compliance consistently Show less Operations Management: • Analyze support requests, root cause analysis - Incident and Problem Management • Communications SPOC for driving best-in-class communications to customer groups • Design standard communication template for critical and overdue tickets Continuous Service Improvement: • Apply industry best practice (ITIL framework) for Process Transformation • Drive Knowledge Transfer to streamline ticket distribution between groups • Conceptualized and lead… Show more Operations Management: • Analyze support requests, root cause analysis - Incident and Problem Management • Communications SPOC for driving best-in-class communications to customer groups • Design standard communication template for critical and overdue tickets Continuous Service Improvement: • Apply industry best practice (ITIL framework) for Process Transformation • Drive Knowledge Transfer to streamline ticket distribution between groups • Conceptualized and lead application-wise tracking for operational excellence Results: • Standardized communication to customer groups for overdue tickets • Achieved highest-ever Customer Satisfaction (4.5/5), knowledge transfer to 100% team • Achieved 2 times faster issue resolution and above 98% SLA compliance consistently Show less