Experience

BIG Apollo Spectra Hospitals

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Operations

  • Dec 2018 - Present



Apollo Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Facilities Manager

  • Jul 2014 - 2017

  • Looking after day to day administration work.• Handling patients and attendants complaints.• Managing attendance and overtime.• Coordination & follow up with Patients for PET CT/MRI.• Handling day to day activities Like attendance, overtime & rostering of employees at the Centre.• Handling & Resolving Patient Queries, Tracking of all receipts & payments through counter.• Patient Coordination, Interaction & taking feedbacks, Filling & Documentation related to • Vendor management.• Maintenance of all daily and monthly MIS.• Maintenance of machine LOGBOOK and their maintenance issues.



Fortis Healthcare

• Radiology Manager

  • Nov 2012 - Jul 2014

  • Participate in the duties relating to the administration; assist in preparing comprehensive reports.• Managing front as well as back office operations.• Patients Complaints Handling.• PNDT registration, maintenance, submission and their record keeping. • Management of equipments of MRI, CT, ULTRASOUND, X-RAYS, DEXA & MAMMOGRAPHY etc.• NABH Documentation.• Housekeeping Supervision.• Employee’s issues.• Maintaining database of employees in respect of their personal details and regard to their official responsibilities, increment and renewal of contracts.• Provide weekly/monthly MIS to the Directors.• Stock management, attendance management, roster management of Doctor’s, Technician and Reception staff.• Record maintenance, HR activities like ESI, PPF, Manpower, rostering, looking towards departmental complaints.• Reporting and Patient Waiting TAT maintenance.



Healthsquare Diagnostics Pvt.Ltd

• Front Office Manager

  • Feb 2012 - Nov 2012

  • Scheduling patient appointments and explaining clinical policy to patients.• Maintained records of all business transactions, including sales orders &, purchase orders etc.• Organizes office operations and procedures.• Handling all incoming and outgoing calls.• Maintaining all the flow of correspondence records, filing, requisition of supplies, and other clerical services.• Coordinates activities of various clerical departments or workers within department. • Planned and implemented records, forms, and processes for successful and efficient flow of data in system• Managing the office, providing better and efficient service to patients• Maintaining patient coordination and peace during scanning of patients.• Placing the order to the vendors and vendor management.• Handle Administrative duties such as preparing Internal Memos/ Notices.• CT/MRI sequencing, ultrasound co-ordination.• All TRF filling, billing and distribution of the same to the various departments.• Stock management, attendance management, staff rostering and OT’s.



Fortis Escorts Heart Institute

• Radiology Cordinator

  • Apr 2009 - Feb 2012

  •Scheduling patient’s appointments, explaining clinical policy to the patients, coordinate activities of various Administrations, handling all calls etc. •Scheduling patient’s appointments, explaining clinical policy to the patients, coordinate activities of various Administrations, handling all calls etc.