Experience

Wanstor

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• NOC Team Leader

  • Jul 2021 - Present

  Twickenham

• Service Desk Manager

  • Aug 2020 - Jul 2021

  London, England, United Kingdom

• Service Desk Technical Team Leader

  • Nov 2018 - Aug 2020

  London, United Kingdom

• Technical Consultant

  • Nov 2016 - Nov 2018

  London, United Kingdom Technical consultant 2nd line support based at client sites



MAB Secretarial Services

• IT Support Specialist

  • Jul 2016 - Oct 2016

  Johannesburg Area, South Africa I provided IT support to the company as well as various clients during my stay in South Africa. Configuring and installing a wide variety of hardware and peripherals Duties • Troubleshooting PC’s, Laptops and mobile devices • Responsible for providing hardware and software as well as installation and maintenance of IT equipment



Tango Tours and Transfers

• IT Support technician

  • Jul 2016 - Oct 2016

  Johannesburg Area, South Africa Ad Hoc IT Support July 2016 – October 2016 Configuring and installing hardware, software and peripherals Duties • Troubleshooting PC’s, Laptops and mobile devices • Responsible for providing hardware and software troubleshooting as well as installation and maintenance of IT equipment



Gilda’s Guilding

• IT Support Technician

  • Jul 2016 - Oct 2016

  Johannesburg Area, South Africa Ad Hoc IT Support July 2016 – October 2016 Configuring and installing a wide variety of hardware and peripherals, such as printers, wireless networks Duties • Troubleshooting PC’s, Laptops and mobile devices • Responsible for providing hardware and software troubleshooting as well as installation and maintenance of IT equipment • Giving Basic IT Training (Computer use)



DKalmin IT

• IT Support Specialist

  • Feb 2012 - May 2016

  DKalminIT IT Infrastructure Specialist & Department manager Responsible for managing the small IT department and team as well as providing IT related support to DKalmin & Company, we also outsourced IT support to some of the accounting clients by using remote access technologies and visiting client sites. Duties: • Providing desktop and network support to end users by means of telephone and e-mail communication • Attending face to face meetings with end users and senior… Show more IT Infrastructure Specialist & Department manager Responsible for managing the small IT department and team as well as providing IT related support to DKalmin & Company, we also outsourced IT support to some of the accounting clients by using remote access technologies and visiting client sites. Duties: • Providing desktop and network support to end users by means of telephone and e-mail communication • Attending face to face meetings with end users and senior management • Liaising and negotiating with users and third party contractors • Setting up and monitoring user accounts in a Microsoft active directory environment • Helping colleagues with complex and simple technical issues • Providing above standard technical support and customer service in a timely and accurate manner • Managing multiple areas of technology in multiple departments • Performing audits of IT assets and equipment • Traveling to various client sites and to remote users • Advising clients on IT costs and trends • Involved in interviewing prospective applicants for IT positions • Identifying and making contact with new prospective clients • Writing proposals for prospective clients • Arranging software demonstrations for clients • Performing daily system checks • Having a professional and courteous manner at all times • Maintain the companies network infrastructure • Delegating work to and supervising the activities of junior IT staff • Reporting directly to the Managing Director • Forecasting any needed technical improvements • Trouble shooting technical problems and implementing solutions • Recommending and implementing technological improvements and efficiencies • Effectively planning and executing all IT related projects • Ensuring all IT systems, infrastructures, servers, networks and securities are running to an efficient level • Handling a diverse client base with clients ranging from 2 users in a small home office to 60 users spread across multiple national offices

• IT Manager

  • Feb 2012 - May 2016

  Gauteng, South Africa IT Management, IT Infrastructure, IT Support



Victoria Financial Services

• IT Support Technician

  • Feb 2008 - Apr 2016

  Johannesburg Area, South Africa I provided freelance IT support for the company on a part time basis. My duties included: - Supplying & building computer systems suitable to the clients requirements. - Setting up of networks including wired & wireless. - Installing & configuring MS office products (Outlook for emails) - Assisting remotely via team viewer - Setting up of new printer & installing printer drivers where needed

• IT Support Technician

  • Jan 2008 - Apr 2016

  Johannesburg Area, South Africa I provided freelance IT support for the company on a part time basis. My duties included: - Supplying & building computer systems suitable to the clients requirements. - Setting up of networks including wired & wireless. - Installing & configuring MS office products (Outlook for emails) - Assisting remotely via team viewer - Setting up of new printer & installing printer drivers where needed



Tango Tours & Transfers

• Driver

  • Dec 2011 - Feb 2012

  Gauteng, South Africa Airport & business transfers of high profile clients



Port Alfred Baptist Church

• Youth Worker

  • Jan 2006 - Dec 2007

  Port Alfred, South Africa I was involved with running the youth group, youth Bible study, assisted with the sound desk during services, ran kids holiday club during the holidays, planned youth camps.