Director of Project Management

• Feb 2019 - Present

Principal Consultant

• Oct 2018 - Feb 2019

Consultant/Technical Writer

• Jul 2016 - Sep 2018

Analyze business process flows to determine documentation impacts Document large-scale and complex business processes for end user clients Work with clients to identify any gaps in processes and document accordingly Act as Business Analyst for Organizational Change Management team Assist with the design and implementation of new SharePoint site for Organizational Change Management team Design and Create Technical Writer Guide to define processes and standards for use by Tech Writing team Act as peer reviewer to ensure quality and enforce standards of documentation and training curriculum Assist in creating and refining application demos used in acquiring new clients Mentor/train new team members Show less

Information Developer

• Aug 2006 - Jul 2016

Create end user training and documentation Act as lead for the learning products team on new client implementations Assist in streamlining several key processes for the learning products team Lead on implementation of new content management system Mentor other team members on new and existing processes Coordinate issues for team relevant to the content management tools and was liaison between Learning Products team and content management team Work on coordination of technical documentation for products Lead on product online help implementation through content management system Lead on project migrating team documentation from legacy version of content management system to new version which included creating migration plan, scheduling tasks and resources, publishing the process for migration and risk management leading the team through the migration process SharePoint Administrator for product team on both SharePoint 2010 and SharePoint 365 Scrum team member on Agile development team Show less

Training Lead/Technical Writer

• Aug 2004 - Mar 2006

Developed training curriculum for incoming team members including Syllabi, Participant Guides and Instructor Slides Created and maintained tracking log of curriculum development Created schedule of curriculum development and rollout Assisted in delivery of curriculum to course participants Created written documentation and presentations for ad hoc trainings Created new and edited existing user guides Audited and reviewed training sessions Created final summary report for client including attendance and training hour metrics Edited and contributed content to client deliverables Created project template and training documentation procedures for project Created specific process flows for the project to be used as job aids Show less

Procedures Writer/Analyst

• Mar 2004 - Jun 2004

Procedure Writing: Developed procedures fro new front-end imaging processes Incorporated existing procedures into new format Researched existing as well as new processes for use in procedures Developed schedule of procedures to be written Developed and maintained tracking log for all procedural issues and questions Business Analysis: Provided analysis of current mail and imaging procedures Developed business recommendation summaries Developed business process flows as well as associated narratives Developed list of advantages and disadvantages for recommended business modifications Show less