Experience

FIU Chaplin School of Hospitality & Tourism Management

• United States
• Higher Education
• 1 - 100 Employee

• Recruitment Agent - Dean's Academic Recruitment Team

  • Jan 2023 - Present

  · Established Chinese students’ recruitment project and main coordinator of FIU Chinese students. · Organized and coordinated information sessions and teaser presentations in Chinese Universities to engage Chinese students join in FIU Hospitality program. · Create videos about campus life in social media for Chinese students’ recruitment. · Engaged in chat group management of managing a community of 100+ Chinese students, focusing on information sharing and recruitment-related matters. · Established Chinese students’ recruitment project and main coordinator of FIU Chinese students. · Organized and coordinated information sessions and teaser presentations in Chinese Universities to engage Chinese students join in FIU Hospitality program. · Create videos about campus life in social media for Chinese students’ recruitment. · Engaged in chat group management of managing a community of 100+ Chinese students, focusing on information sharing and recruitment-related matters.



Crowne Plaza Chongli Resort & Holiday Inn Express

• Reservation Agent

  • Jan 2022 - Apr 2022

  · Contracted and managed all itineraries information of different National Olympic Committees. · Greeted each committee through phone calls upon arrival, providing a warm welcome and addressing any concerns. · Negotiated efficiently with front desk and good teamwork to ensure accurate guest reservation information was provided. · Contracted and managed all itineraries information of different National Olympic Committees. · Greeted each committee through phone calls upon arrival, providing a warm welcome and addressing any concerns. · Negotiated efficiently with front desk and good teamwork to ensure accurate guest reservation information was provided.



Banyan Tree Sanya

• Bartender

  • Dec 2020 - Feb 2021

  · Processed all VIP greetings and assist food and beverage service in beach bar area. · Created variety of cocktails and drinks to customers while maintaining a clean and organized bar area, resulting in consistent high customer service. · Demonstrated exceptional customer service skills during fast pace “Happy Hour” promotion · Processed all VIP greetings and assist food and beverage service in beach bar area. · Created variety of cocktails and drinks to customers while maintaining a clean and organized bar area, resulting in consistent high customer service. · Demonstrated exceptional customer service skills during fast pace “Happy Hour” promotion



Crowne Plaza Chongli Resort

• Bellman

  • Jun 2020 - Aug 2020

  · Standardized welcoming guests upon arrival, assisting with luggage and directions to reception area. · Efficiently transported guest luggage to and from rooms, ensuring timely delivery and a high level of care. · Coordinated transportation services for guests, including taxis, shuttles, and rental cars, to facilitate travel needs. · Standardized welcoming guests upon arrival, assisting with luggage and directions to reception area. · Efficiently transported guest luggage to and from rooms, ensuring timely delivery and a high level of care. · Coordinated transportation services for guests, including taxis, shuttles, and rental cars, to facilitate travel needs.