Ankur Yadav

Customer Service Agent at Executive Flight Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Bio

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Experience

    • Canada
    • Airlines and Aviation
    • 100 - 200 Employee
    • Customer Service Agent
      • Jan 2017 - Present

      • Provide outstanding customer service answering general inquiries at the airport • Issuing boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area • Generating computer flight manifests • Making general passenger announcements • Booking flights and accommodations for Aerodrome employees and approved representatives • Performing my duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Sep 2015 - Present

      Provide remarkable customer service Promptly answer customer calls Operate a cash register Lift 50lb-60lb products and stock them Follow proper procedure for handling claims Assist customers in finding product Organize store shelves and ensure that merchandise is properly labelled and priced Replenish or odder the stock from the warehouse Provide remarkable customer service Promptly answer customer calls Operate a cash register Lift 50lb-60lb products and stock them Follow proper procedure for handling claims Assist customers in finding product Organize store shelves and ensure that merchandise is properly labelled and priced Replenish or odder the stock from the warehouse

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Administrator
      • Jul 2011 - Aug 2013

      • Did maintenance for Windows server 2010 R2, 2012 R2 which included patching, security updates, stopping and restarting services and configuring new roles • Implementing Active directory servers and exchange servers in different organizations • Performing installation and configuration backup for Cisco routers and switches • Creating group policies and assign them to specific groups. • Maintaining user accounts and added the users in different groups in AD based on the role. • Creating new users, reset password for the clients and help them through the process of login. • Supporting the DNS and DHCP servers • Evaluating implements and maintains hardware and software • Working with different clients like Microsoft, Maruti, GAIL, HP • Verifying the integrity and availability of all hardware, server resources, system and key processes • Reviewing system and application logs • Performing regular security monitoring to identify any possible intrusions • Interpreting and/or discussing information with clients Show less

Education

  • Bow Valley College
    Certification, Human Resources Management and Services
    2015 - 2016
  • Fleming College, Peterborough
    Post-Graduate Diploma, Project Management
    2014 - 2015
  • Jay Pee University of information technology
    Bachelor of Technology, Bioinformatics
    2007 - 2011

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