Ankur Sharma
Assistant Manager at Revolt Motors- Claim this Profile
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Bio
Ashish Yadav
I highly recommend Mr. Ankur for his exceptional expertise in handling After-sales spare operations at Revolt Motors. His dedication and meticulous approach have significantly contributed to customer satisfaction and streamlined processes. I wish him luck!
Ashish Yadav
I highly recommend Mr. Ankur for his exceptional expertise in handling After-sales spare operations at Revolt Motors. His dedication and meticulous approach have significantly contributed to customer satisfaction and streamlined processes. I wish him luck!
Ashish Yadav
I highly recommend Mr. Ankur for his exceptional expertise in handling After-sales spare operations at Revolt Motors. His dedication and meticulous approach have significantly contributed to customer satisfaction and streamlined processes. I wish him luck!
Ashish Yadav
I highly recommend Mr. Ankur for his exceptional expertise in handling After-sales spare operations at Revolt Motors. His dedication and meticulous approach have significantly contributed to customer satisfaction and streamlined processes. I wish him luck!
Experience
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Revolt Motors
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India
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Assistant Manager
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Jun 2023 - Present
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Royal Enfield
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India
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Motor Vehicle Manufacturing
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700 & Above Employee
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Senior Executive at Grid | Service Command Centre | After Sales Service | Royal Enfield.
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Jun 2022 - Jul 2023
• Coordinate with ASM’s to Increase the Efficiency & Productivity of Dealerships Handling two Regions (N1 Jammu & Kashmir, Punjab, Haryana and Uttarakhand) monitoring the dealership business parameters and enhancing the dealer process.• Ensured all the Complaints to the Assigned Region should be Attended & Resolved within given TAT.• Support and resolve all the Issues related to Job Cards, Parts Ordering, Warranty Cases, Technical Assistance, Product Support and SAP System related.• Interacting with Dealer & Customers for Resolving Queries and feedback within given TAT. RSA analysis and escalation.• Implement new method to the Field Team for better understanding of Service Procedure based on SOP.• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less
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Work Manager
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Feb 2018 - May 2022
• Managing the workshop & staff to provide quality service & satisfaction to all the customers.• Monitoring & implementation of RECODE process at workshop.• To maintain adequate and trained manpower at workshop. Monitoring & daily tracking of all business parameters to achieve the targets set by company.• Sharing reports for technical failure to the organization.• Maintaining the record for the technical communication received from the OEM andconducting OJT and practical sessions for the staff and technicians.• Supporting parts manager to maintain the optimum stock quantities, orders planning and keeping check on overall inventory. Show less
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Sukhmani Automobile Sangrur Authorized Mahindra Two-Wheeler Dealership
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Ajmer, Rajasthan, India
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General Manager Customer Service
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Nov 2013 - Jan 2018
oversee Day to Day operations oversee Day to Day operations
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Production And Quality Manager
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Jul 2013 - Aug 2013
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Education
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2009 - 2013
St. Wilfred's Institute of Engineering & Technology
Bachelor of Technology - BTech, Mechanical Engineering -
2008 - 2009
Central Academy Ajmer
High School Diploma
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