Experience

Wembley High Technology College

• Education
• 1 - 100 Employee

• IT Technician

  • Apr 2019 - Present

  • To be the primary point of contact for Both Schools for IT support issues. • Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, and conforming to SLAs. • Escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. • Manage, Monitor and Troubleshoot network issues by using Cisco Meraki • Monitor and Troubleshoot Microsoft Azure Backup • Create and delete users in Active directory, resetting password, setting up Email for new Users, using LGFL services. • Manage and monitor education related ICT applications such as SIMS, ParentPay, Digital Signage etc. • Applying appropriate policies to the users and devices using Group Policy Management, such as giving and restricting access to the shared resources to the teachers and students, setting up default printers for staff. • Deploying software using GPO. • Troubleshooting smart boards, projectors and printers • Create & deploy windows custom image using WDS and MDT. • Migrating server to latest windows Operating System. • Managing and monitoring Antivirus software (Sophos) • Managing vCenter server and Hyper-V servers. • Mange and troubleshoot Wi-Fi issues for Staff and Tenants using Cisco Meraki (Splash) • Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components. • As required, to assist in the testing and implementation of new solutions and adaptations/upgrades to IT services. • Undertake the training of Trust staff members as required. • Participate as a team player in the support of colleagues within the department and across the Trust’s operations. • Undertake other duties that may be asked from time to time Show less



Somerset House

• United Kingdom
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Technical Support Analyst

  • Feb 2019 - Mar 2019

  • To be the primary point of contact for resident, member and Trust IT support issues. • Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system (JIRA), and conforming to SLAs. • Escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. • Manage, Monitor and Troubleshoot network issues by using Cisco Meraki • Monitor and Troubleshoot Microsoft Azure Backup • Modifying User Accounts and Distribution Group, using Hybrid AD • Supporting VoIP telephone system (Adept). • Mange and troubleshoot Wi-Fi issues for Staff and Tenants using Cisco Meraki (Splash) • Using Office 365 to create Distribution List, Assigning licenses, modifying user details, Troubleshooting One drive Sync, and Troubleshooting AD Sync issues using AD Connect tool • Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components and VoIP telephony. • Assist with the configuration of resident office moves, liaising closely with the property team and the IT Solutions Lead. • As required, to assist in the testing and implementation of new solutions and adaptations/upgrades to IT services. • Undertake the training of Trust staff members as required. • Participate as a team player in the support of colleagues within the department and across the Trust’s operations. • Undertake other duties that may be asked from time to time. Show less



Joskos Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 1st/2nd Line IT Engineer

  • Nov 2017 - Feb 2019

  • Provide technical assistance to customers on inbound telephone tech support calls. • Used good problem-solving skills for troubleshooting problems. • Assisting school staff with computer application questions. • Recommended computer products and applications to improve productivity. • Create and delete users in Active directory, resetting password, setting up Email for new Users, using LGFL services. • Importing bulk Users in Active Directory. • Setting up Office 365 accounts for new Users and managing their permissions. • Applying appropriate policies to the users and devices using Group Policy Management, such as giving and restricting access to the shared resources to the teachers and students. • Deploying software using GPO and Installing & Troubleshooting SIMS on client machines. • Troubleshooting smart boards, projectors and printers • Create & deploy windows custom image using WDS and MDT. • Working with the project team I have successfully deployed chromebooks using G-Suite, created and deployed windows custom image using MDT & WDS. • As a project team member, I have successfully migrated old OS server to the latest OS, migrating NTFRS permissions, V2v and P2V migration on VM Ware. Restoring VM from VM OVF template, and backups as disaster recovery • Using Apple configurator and Cisco Meraki to enforce device security policies, deploy software and Apps and perform remote, live troubleshooting on bulk devices. • Managing & monitoring Ruckus wireless system and also using Ruckus zone director to implement RADIUS server. • Administering Google admin console (G Suite) to create user accounts, Groups, enforce security policies, control users access to features and services, manage G Suite services such as Calendar, Gmail and Drive. • Managing and monitoring Antivirus software (Sophos), Windows Server Backup, JKloud (Cloud based backup) and Print management software on daily basis. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Apr 2006 - Nov 2017

  • Preparing daily Floor Plan for over 20 staff to ensure that it is in line with the projected expenses. • Managing the day to day running of the business to ensure that the profit is maximised by achieving high levels of customer satisfaction. • Ensuring inventory controls are in place to ensure reduction in loss through wastage and theft. • Providing training to all levels of staff. • Maintaining Quality, Service and Cleanliness while running the store. • Preparing daily Floor Plan for over 20 staff to ensure that it is in line with the projected expenses. • Managing the day to day running of the business to ensure that the profit is maximised by achieving high levels of customer satisfaction. • Ensuring inventory controls are in place to ensure reduction in loss through wastage and theft. • Providing training to all levels of staff. • Maintaining Quality, Service and Cleanliness while running the store.