Ankur Mittal
Program Manager at Orange Business Services- Claim this Profile
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Bio
Kartick Neogi
I have known Ankur for quite a while now and I must say that I am impressed with his way of working. He has been playing the role of Service Delivery Manager for some time now and the way he looked at things shows his attention to detail and the kind of new perspectives he brings out on the table is sometimes unthinkable. I have had a chance to work with him and the kind of new perspectives he throws out to you, makes you feel that there is always a solution for every problem. He is a great leader and have always had a high regard within his team and outside and has a charismatic personality to motivate his leaders. He is a constant learner and has always kept himself updated with the new technologies and trends. He is very focused and committed to his work and always keeps organization's interest in front of his personal interest which makes him an asset, an organization would always like to keep. I am glad that I had a chance to work with him and have had a chance to exchange our thoughts and experiences. He is a true leader and a down to earth person. I wish him Best of Luck for all his future endeavors.
Sagnik Pal
I met Ankur in 2016 when he was the Service Delivery Manager of a Healthcare client. In next two years, we worked on multiple service improvement & automation initiatives for the customer. He has an eye for detail, high motivation to lead innovation initiatives, focused on outcomes, personal interest in automating things and takes lead on right occasions. He also keeps himself abreast of the latest technological developments. He is a true inspirational leader and a wonderful human being. An asset for every team/organization....WISH YOU BEST ALWAYS!
Kartick Neogi
I have known Ankur for quite a while now and I must say that I am impressed with his way of working. He has been playing the role of Service Delivery Manager for some time now and the way he looked at things shows his attention to detail and the kind of new perspectives he brings out on the table is sometimes unthinkable. I have had a chance to work with him and the kind of new perspectives he throws out to you, makes you feel that there is always a solution for every problem. He is a great leader and have always had a high regard within his team and outside and has a charismatic personality to motivate his leaders. He is a constant learner and has always kept himself updated with the new technologies and trends. He is very focused and committed to his work and always keeps organization's interest in front of his personal interest which makes him an asset, an organization would always like to keep. I am glad that I had a chance to work with him and have had a chance to exchange our thoughts and experiences. He is a true leader and a down to earth person. I wish him Best of Luck for all his future endeavors.
Sagnik Pal
I met Ankur in 2016 when he was the Service Delivery Manager of a Healthcare client. In next two years, we worked on multiple service improvement & automation initiatives for the customer. He has an eye for detail, high motivation to lead innovation initiatives, focused on outcomes, personal interest in automating things and takes lead on right occasions. He also keeps himself abreast of the latest technological developments. He is a true inspirational leader and a wonderful human being. An asset for every team/organization....WISH YOU BEST ALWAYS!
Kartick Neogi
I have known Ankur for quite a while now and I must say that I am impressed with his way of working. He has been playing the role of Service Delivery Manager for some time now and the way he looked at things shows his attention to detail and the kind of new perspectives he brings out on the table is sometimes unthinkable. I have had a chance to work with him and the kind of new perspectives he throws out to you, makes you feel that there is always a solution for every problem. He is a great leader and have always had a high regard within his team and outside and has a charismatic personality to motivate his leaders. He is a constant learner and has always kept himself updated with the new technologies and trends. He is very focused and committed to his work and always keeps organization's interest in front of his personal interest which makes him an asset, an organization would always like to keep. I am glad that I had a chance to work with him and have had a chance to exchange our thoughts and experiences. He is a true leader and a down to earth person. I wish him Best of Luck for all his future endeavors.
Sagnik Pal
I met Ankur in 2016 when he was the Service Delivery Manager of a Healthcare client. In next two years, we worked on multiple service improvement & automation initiatives for the customer. He has an eye for detail, high motivation to lead innovation initiatives, focused on outcomes, personal interest in automating things and takes lead on right occasions. He also keeps himself abreast of the latest technological developments. He is a true inspirational leader and a wonderful human being. An asset for every team/organization....WISH YOU BEST ALWAYS!
Kartick Neogi
I have known Ankur for quite a while now and I must say that I am impressed with his way of working. He has been playing the role of Service Delivery Manager for some time now and the way he looked at things shows his attention to detail and the kind of new perspectives he brings out on the table is sometimes unthinkable. I have had a chance to work with him and the kind of new perspectives he throws out to you, makes you feel that there is always a solution for every problem. He is a great leader and have always had a high regard within his team and outside and has a charismatic personality to motivate his leaders. He is a constant learner and has always kept himself updated with the new technologies and trends. He is very focused and committed to his work and always keeps organization's interest in front of his personal interest which makes him an asset, an organization would always like to keep. I am glad that I had a chance to work with him and have had a chance to exchange our thoughts and experiences. He is a true leader and a down to earth person. I wish him Best of Luck for all his future endeavors.
Sagnik Pal
I met Ankur in 2016 when he was the Service Delivery Manager of a Healthcare client. In next two years, we worked on multiple service improvement & automation initiatives for the customer. He has an eye for detail, high motivation to lead innovation initiatives, focused on outcomes, personal interest in automating things and takes lead on right occasions. He also keeps himself abreast of the latest technological developments. He is a true inspirational leader and a wonderful human being. An asset for every team/organization....WISH YOU BEST ALWAYS!
Credentials
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ITIL Service Operations
-Aug, 2013- Oct, 2024 -
CCIE (R&S) q
Cisco -
Checkpoint Certified Security Administrator
Checkpoint -
Cisco Certified Network Professional
Cisco -
Microsoft Certified Professional
Microsoft -
Securing Network with PIX and ASA
Cisco
Experience
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Orange Business Services
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France
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IT Services and IT Consulting
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700 & Above Employee
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Program Manager
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Sep 2021 - Present
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Mphasis
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India
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Service Delivery Manager
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Jan 2019 - Dec 2020
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Associate General Manager
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Jan 2017 - Jan 2019
End-to-end program and delivery management as and beyond expectation of Service Contract. Service Excellence. Contract Negotiations and account renewal. Develop and flourish customer relationship, ensure high satisfaction and address escalations. Hold contractual customer reviews (Monthly, Quarterly and Annual) Budget planning and execution, PIP, P&L management to ensure profitable business. Business planning, development and incremental growth. Accountable for meeting innovation fund and value add contractual targets. Setup onsite & offshore management centers and develop operations based on ITIL guidelines. Responsible for ensuring additional revenue for HCL. Inculcate culture of innovation to create new business and continuous improvement initiatives. Work with program/project managers to accomplish delivery goals and projects per established schedule. Set goals for annual performance review and work closely with people for achievement. People development by leveraging technical and non-technical trainings, performance oversight, assessment and feedback. Oversee internal and External audits to ensure compliance, per contract requirement.
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Associate General Manager
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Oct 2014 - Jan 2019
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Jul 2009 - Mar 2013
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Track Lead
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Mar 2009 - Jun 2009
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Associate Consultant
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Mar 2008 - Mar 2009
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Network Engineer
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Sep 2006 - Mar 2008
On-Schedule and On-Time completion of Projects. Successful set up and handover to operations team. Develop Post-Sales business and to develop new line of services with existing customer base. Ensure timely response to customer, minimize services downtime and process breakdown. Conducting Periodic reviews with the customer & analyzes trends to take proactive measures. Design, Integrate and plan customer network: Designing, implementing, configuration and troubleshooting of LAN, WAN, VPNs, Routing, Routing protocols, Switching set up on Cisco routers, Switches etc. at customer end. Also for the configuration of Network management tools at customer end. Designing and Implementing of Intranet for various Organizations.
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Executive Engineer, Network Support
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Oct 2005 - Aug 2006
Design, development, and review of technical documentation Involved in process improvement, mentoring, and training activities Provide technical support to change/ project team implementation & testing Document the actions and minutes to improve service Engage Operations to improve the way they progress the problems Document service improvement plans and share those with customer. Planning and managing the timely delivery of tasks Optimization and troubleshooting of LAN/WAN network systems. Assisting in the design & implementation of network (LAN & WAN) Coordinating with Local suppliers when needed.
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Trainer
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Jul 2004 - Sep 2005
Imparting training to end-users in the post-implementation phase & coordinating with the team members for training, conducting program keeping in mind the latest technological advancements. Designing & customizing modules and training program based on the training need analysis to enhance the skills & efficiency of employees. Assisting in the design & implementation of network (LAN & WAN), troubleshooting network problems & conflicts. Suggesting improvements in the operations and processes to improve the system for better delivery. Overall operations of the centre. Conducting Training sessions for corporate batches for CCNA & CCNP (Routing) modules Training the staff for CCNA & Linux modules.
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Education
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2012 - 2013
Sikkim Manipal University
Master of Business Administration (MBA), Information Technology -
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D.A.V
High School, Schooling
Community
