Experience

Sewells MSXI

• Australia
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Senior Project Consultant

  • Aug 2019 - Present

  Embedded in BMW Training Academy as a BMW Certified Trainer for After Sales. After Sales Trainer - India, BMW Training Academy ● BMW Certified trainer (Can deliver training for BMW across the globe) with OEM training imparted from Germany (virtual and face-to-face) ● Learning Pathway and curriculum development (with support from respective teams) for the BMW workforce ● Resource planning to lead the learning & development process in a systematic manner. ● Training needs analysis to curate training plan and modes for after-sales employees ● In charge of imparting Systems, After Sales Processes and Soft-Skills training programs ● Responsible to develop new training programs and modules which can enhance the after sales support and customer experience for BMW Products in India. ● Responsible to increase the quality of After Sales customer experience through learning and development interventions ● Supporting the new product launches with specific after-sales process training and curating strategies on how unique and different training shall be conducted. ● Responsible to infuse blended learning and conducting virtual training ● In charge of creating Training Media Content (After- Sales); new videos, quizzes, quick bytes related to after-sales process, technology and soft skills ● Motivating & influencing the workforce to devise a fresh approach to counter queries from end customers. Show less



Strategic Learning Solutions

• India
• Professional Training and Coaching
• 100 - 200 Employee

• Senior Consultant

  • Oct 2017 - Aug 2019

  Coaching, Mentoring sales teams and after sales teams for automobile OEMs. Lead consulting assignments for competency building, training delivery and audits for Automotive OEMs working with major automotive brands. ● Parts training for Tata motors, Hero Motorcorp and GMI ● Delivered Maruti Brezza Launch training, True Value Serve (Used car evaluation) ● Auditor for Toyota Gemba for sales and after-sales ● Auditor for VW sales and SA initial certification Coaching, Mentoring sales teams and after sales teams for automobile OEMs. Lead consulting assignments for competency building, training delivery and audits for Automotive OEMs working with major automotive brands. ● Parts training for Tata motors, Hero Motorcorp and GMI ● Delivered Maruti Brezza Launch training, True Value Serve (Used car evaluation) ● Auditor for Toyota Gemba for sales and after-sales ● Auditor for VW sales and SA initial certification



TTI

• Gurugram

• Project Manager Training & Training Head (GMI Sales /After-sales)

  • Jul 2016 - Aug 2017

  Lead a 40 member team (both sales and after-sales) to deliver the training needs of General Motors India in consultation with Regional Training Managers and Departmental heads from GMI. ● Built the team by sourcing talent in consultation with the GMI team; master trainers, sales trainers, after sales trainers, soft-skills trainers, training administration team and content development team. ● Managed the Regional Training Center, GMI Gurgaon and its assets ● Training team development through certification process via Train the Trainer program along with training center expansion, setup and vendor management ● Lead strategic planning for the year in terms of budgeting, asset utilization, zone-wise trainer allocation & utilization and tactical on ground planning in consultation with GMI team. ● Led the new proposals, interventions and projects proposed from the agency side to the GMI team. ● Conducted audits, managed important KPIs for customer experience and SSI scores Show less



Strategic Learning Solutions

• India
• Professional Training and Coaching
• 100 - 200 Employee

• Project Head

  • Nov 2008 - Mar 2016

  Project: GMI (After Sales Training) for SLS/ Raytheon India ● Designed and conducted customized training programs as per OEM’S target and ensuring that training & development initiatives are aligned with the organizational goals and culture by utilizing latest learning tools and methodology ● Framed a comprehensive strategy to manage program delivery and organizational adoption, talent development, and leadership effectiveness ● Planned and developed short and long-term business goals and objectives annually, and submitting time projections to corporate management for approval. ● Framed a comprehensive strategy to manage program delivery and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives ● Evaluated effectiveness of training and development programs through a PDCA cycle and utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods; ● Addressed training gaps in the organization through learning and devised learning solutions to bridge those gaps; evaluating SSS - CSI results and prepare action plan for the identified gaps ● Developed training roadmaps for executives based on job-based capability requirements in-line with organizational strategy. Visited the Dealer locations and delivered offline training including NDIP(New Dealer Induction Program) and OJT (On Job Training) as per requirements; providing diagnostic training including New Technology Diagnosis (NTD) for improving productivity/efficiency of staff across India. ● Structured & implemented a training plan/calendar in line with manufacturers guidelines and individual staff requirements; KPI (Key Performance Indicators) and designed & delivered training courses Show less



Bentley, Lamborghini, Rolls-Royce Motor Cars of Bellevue

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Care Head & Service Manager

  • Mar 2007 - Nov 2008

  ● Catered for the service needs of Ultra HNIs through the Customer care team to comply with the brand's high customer service quality standards. ● Directly responsible to comply with international standards and processes for vehicle service needs and upkeep ● Delivered training programs to workforce for continuous improvement and brand compliance ● Awarded for “Best Performer” across India from the Flying Doctor team - for resolving 47 customer issues in less than 24 hours ● Catered for the service needs of Ultra HNIs through the Customer care team to comply with the brand's high customer service quality standards. ● Directly responsible to comply with international standards and processes for vehicle service needs and upkeep ● Delivered training programs to workforce for continuous improvement and brand compliance ● Awarded for “Best Performer” across India from the Flying Doctor team - for resolving 47 customer issues in less than 24 hours



UFLEX Group

• India
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Transport Head

  • Jan 2003 - Feb 2007

  ● Directly managed a fleet of 300+ Vehicles (Indian and imported) ● In charge for Driver management, driver allocation and driver training ● Training and development of the workforce to comply with brand standards ● Responsible for planning, budgeting (fuel, facility, manpower), and controlling the the utilisation of workforce and assets ● Won Employee of the year 2 times consecutively for “Zero Breakdown” history ● Directly managed a fleet of 300+ Vehicles (Indian and imported) ● In charge for Driver management, driver allocation and driver training ● Training and development of the workforce to comply with brand standards ● Responsible for planning, budgeting (fuel, facility, manpower), and controlling the the utilisation of workforce and assets ● Won Employee of the year 2 times consecutively for “Zero Breakdown” history



Karlo Automobiles (Maruti Suzuki)

• Workshop Manager

  • Dec 2001 - Dec 2002

  ● Led the team of Floor managers, Service advisors, and technicians to run the workshop operations in compliance with brand standards ● Responsible for P&L, budgeting and KPIs for the workshop ● Imparted in-house manpower training for competency building ● Letter of commendation (2002) from the Deputy Manager of sales for selling most vehicles in Sonpur Mela ● Led the team of Floor managers, Service advisors, and technicians to run the workshop operations in compliance with brand standards ● Responsible for P&L, budgeting and KPIs for the workshop ● Imparted in-house manpower training for competency building ● Letter of commendation (2002) from the Deputy Manager of sales for selling most vehicles in Sonpur Mela