Experience

Asteria Aerospace Limited

• India
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Program Manager

  • Mar 2021 - Present

  1. Structure and manage integrated, multi-track projects and/or programs of multiple projects worth 10 Million $. Create a strategic roadmap for continuous improvement, quality processes, and reporting and metrics that support the delivery of world-class operations. 2. Work closely with Leadership team in managing the strategic road-map for overall organisational growth; Engage with Business Leaders to streamline process with actionable plans 3. Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develop relationships with, and ensure the appropriate participation of, key client stakeholders and client executives. 4. Ownership of business unit level P&Ls; derived from individual project P&Ls, revenue accrual, quality management, and risk mitigation systems implemented, and realistic revenue projections provided. Synergies were identified and deployed across cross-functional teams and product teams to boost profit margins to 40%. 5. Worked with the Product team to develop & Implement SAAS Platform for Digital transformation needs across various sectors 6. Built Infrastructure for Delivery capability development/ sourcing to meet medium to long term business objectives and operational needs.



Skylark Drones

• India
• Software Development
• 1 - 100 Employee

• Head Of Operations

  • Jan 2019 - Feb 2021

  1. Responsible for customer experience, handling all client escalations and solving them.2. Built & maintained forecasting/planning models for long term projects considering finance/risk/ resource as factors.3. Managed 40 + key accounts for clients such as " T A T A Steel, UltraTech Cement, Reliance Infra, Bosch, Intel, L&T - NXT, Systra and more ".4. Collaborated with the internal product team to create an integrated drone platform.

• Operations Manager

  • Aug 2017 - Jan 2019

  1. Managed 40 + Projects in my tenure with clients like -Aditya Birla group, Alstom, Siemens, L&T, Systra, Syngenta, Juwi India, Bosch, Intel and more2. Understand clients business Issues and provide solutions for the same using Drone Technologies.3. Scope and estimate various phases of project lifecycle work during both business development and project execution, develop detailed project plans, including task breakdown, effort, and resource planning and leveraging synergies from resources and skills across multiple teams.4. Manage cross-functional teams (Drone operators, GIS Team, QC Team) responsible for deploying Drone solutions, assuring client success.5. Developing Training programs for effective operations6. Run the metrics reports to monitor program performance and provide valuable insights to teams involved.( MS Excel & Trello )7. Recruit, train, coach and motivate the team to ensure smooth operations8. Project Budgeting, Hiring, Procurement, Risk Analysis etc are some of the other responsibilities.



Zoozy Food Truck Hub

• India
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Feb 2017 - Aug 2017

  1. Monitor and supervise field operations team to ensure that delivery operations are conducted efficiently and effectively 2. Vendor Management - Connected with 50+ Vendors across Bengaluru. 3. Event Management - Organised more than 20 events in my tenure. 4. Expanded the business with closing the deals with few of the top-notch clients as Bagmane Tech Park, Embassy Group, Goldman & Sachs & Prestige Group 5. Plan and develop manpower plans and conduct performance reviews which involved manpower planning, performance evaluation, formulating training and development programs 6. Set performance targets and take measures to improve different performance metric 7. Conducted deep market research and executed marketing stratergy to expand business across Bangalore & Hyderabad.



Bizom

• India
• Software Development
• 300 - 400 Employee

• Delivery Manager

  • May 2016 - Dec 2016

  Worked for clients like - Parle, MTR, Maiyas, Cargill, Bisleri & Mahesh Oils Job role involved - 1. Understanding Customer requirement and mapping that to the feature within the CRM. 2. Handled End to End implementation of the project right from the business requirement gathering to go live. 3. Key account management provided ongoing post -go-live support 4. Managing relationships with stakeholders & operational staff in customer account 5. Training Customer team on the usage of the software 6. Working with Master data, assisting with service requests and troubleshooting problems with data.



Prime Focus Technologies

• United States
• Software Development
• 700 & Above Employee

• QC -Media Associate

  • Apr 2015 - May 2016

  Worked for BARC,Star India, Hot Star & ViacomJob role involved - 1. Coordinate project, resources, equipment, and information2. Work with Managers to ensure customer quality and delivery metrics are met3. Assist managers in eliminating project/department roadblocks4. Track changes and report regularly on KPIs, 5. Train, Recruit & Coach for smooth operations6. Measuring performance against set KPIs. Identifying process gaps and provide regular reports to improve the performance.

• Media Associate

  • Jan 2015 - Apr 2015