Lead MIS Analyst

• Jul 2022 - Present

MIS Specialist

• Mar 2018 - Jul 2022

Roles & Responsibilities:Prepare daily, Weekly & Monthly MIS reports with advanced excel and VBA MacrosCreate Dashboard, Adhoc reporting as neededProvide support and maintenance to existing MIS reportUsing ETL toolGenerate and distribute management reports in accurate and timely mannerCreate Business Metric reports - SLA, Business Scorecard, Capacity Utilization, Buffer Report etcWorking with Central BE team for training penetration info (7QC, Lean, YB & GB)Working with HR, Finance, Strategy & Solution and Ops team for business growth and billing purposeWorking in 4 Projects in Ops like - BOT, Goal report, Weekly Scorecard & MORWorking with IT team to share the IT issue report on daily basisKnowledge of Power BI Tool Show less

Sr. Account Associate

• Mar 2010 - Feb 2018

Roles & Responsibilities:Daily Reconciliation between admin data & Ledger dataSource code reconciliation & Loan reconciliationManual checks processProcessing Payment for the Life & DI policies as per the customer requestCollate the Team Productivity data on daily basisWork allocation according TATQueue Management & MIS ReportingProcess incoming volume and Processed volume dataAdhoc Reporting as and when required