Experience

Modulus Research & Analysis

• India
• Market Research
• 1 - 100 Employee

• Senior Research Associate - Operations

  • Aug 2023 - Present



Market Xcel Data Matrix Pvt. Ltd.

• India
• Market Research
• 300 - 400 Employee

• Business Excellence - MIS Executive

  • Jul 2022 - Aug 2023

  QC with backchecks by call,mail, questionnaire. Random audit of the quality promoters based on set standards reports generation with the data along insights, advance excel, SQL, Knowledge of operatio/quality process, Stakeholder management.

• Floor Manager

  • Nov 2021 - May 2023

  Managing 3 teams of 14 executives working in customer service, tele sales and MIS role. Working as point of escalation for external and internal disputes. Responsible for management of team roaster, scheduling, leave management, approval of anykind of absenteeism & back-up plan to ensure coverage on the floor. Provide coaching and guidance to the team including training plans and through performancemanagement process. Working closely with other teams to improve the CSAT and NPS. Preparing daily/weekly/monthly report of team performance and product feedback andpresenting it to the top management. Show less

• Floor Manager

  • Nov 2021 - Jun 2022

  Resolving mBill app query, team supervision, Conducting surveys by team.



BeatO

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Customer Service Supervisor

  • Jan 2017 - Mar 2019