AWS Engineer Intern

• May 2022 - Present

Freelance Writer

• Apr 2018 - Present

Collaborating with digital marketing teams, I combine creativity and strategic thinking to craft impactful content, driving engagement and conversions for B2B and B2C technology audiences. Visual Storytelling Excellence: Proficient in cross-functional teams, designing visually appealing layouts, enhancing brand identity, and capturing attention through close collaboration. Compelling Infographics for Tech Audiences: Collaborate with marketing and content teams to create visually appealing infographics and simplify technical details. SEO Savvy: Expert in SEO, using keyword research and optimized meta tags to improve content visibility and reach organic audiences. Meticulous Editing and Proofreading: Detail-oriented, meticulously proofreads and edits print and digital content, ensuring clarity, impact, and adherence to high-quality standards. Strategic Positioning: Crafting compelling positioning strategies for customers and influencers, understanding business units and functions to set businesses apart. Technical Research Papers and Email Marketing: Experience in technical research papers and email marketing for specialized courses. Diverse Content Creation: Produces diverse content on technology, travel, and health, adapting tone and style for authentic engagement and information. Looking for a versatile content developer to translate technical concepts, drive engagement, and enhance brand positioning? Contact me to collaborate and make a lasting impact. Show less

Subject Matter Expert

• Feb 2018 - May 2023

Participate in the testing process of the onboarding of new deals. Collaborate with the development team to ensure the delivery of high-quality reports deliverables by executing tests and reporting defects. Facilitate, elicit, analyze, and document requirements; maintain testing documentation. Process billing adjustments by the deal's contractual obligations. Ensure accurate and timely processing of billing adjustments, including communication with the billing team, analysis of billing data, and maintenance of relevant documentation. Organize and maintain the regular Service Level review process with Service Operation Managers to review outstanding actions from previous reviews, current performance, service levels, and targets. Act as a coordination point for any temporary changes to service levels required. Operate various tools such as HVD, Web SLM 1.0, Web SLM 2.0, SharePoint, BOE, Power BI, and SSRS. Escalate problems to management via email, chat, and call for long-term resolution and fixes and to streamline and smoothen the functioning of the team. Handle customer-related issues, and answer ticket-related queries, and escalations faced by team members. Prepare audit-related documents for yearly audits and conduct audits of team analysts regularly. Efficiently handle a team of 8-10 analysts; motivate, develop, and mentor team members with business, technical, and communication skills. Prepare a training plan for new analysts; share knowledge with the entire team and train new resources. Regular sessions to address issues and set/review objectives; cross-train team members to be effective in their roles in a dynamically changing environment. Show less

Lecturer

• Dec 2016 - Jul 2017