Experience

The Judge Group
• United States
• Staffing and Recruiting
• 700 & Above Employee
• Partner- Customer Success

  • Aug 2023 - Present


Kalkine India

• India
• Financial Services
• 1 - 100 Employee

• Assistant Manager

  • May 2022 - Present

  India



Beno Language Solutions

• Manager

  • Aug 2017 - Jan 2019

  Noida Area, India



R Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Analyst

  • Jul 2014 - Jun 2015

  • Auditing quality on Nexidia tool for US Giant TWC Cable . • Conduct process training for new hires, up skill training for existing/new products or refresher training. • Checking Voice Quality of the agents and provide feedback to respective person. • Attend call calibrations.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Process Advisor

  • Oct 2010 - Dec 2012

  • Managing and maintaining the Business trading accounts of UK Business Clients by handling their inbound calls that are banking with Barclays. • Conduct process training for new hires, up skill training for existing/new products or refresher training. • Maintain and share training reports on time. • Checking Voice Quality of the agents and provide feedback to respective person. • Attend call calibrations.



Fiserv EFT

• Financial Services
• 400 - 500 Employee

• SR. BUSINESS EXECUTIVE

  • Mar 2007 - Feb 2010

  • Balancing the Mutual funds accounts for the client on a daily basis. • Calling the concerned Financial • Departments to verify the transactions of the funds • Initiating letters for various issues like change of address etc. • Generating the Daily Production Report and Allocation sheet.