Experience

Uniconnect SIM Pvt. Ltd.

• Telecommunications
• 1 - 100 Employee

• Sales Team Lead

  • Aug 2021 - Present

  Responsible for developing the sales of the product. Coordinating sales operations and implementing sales techniques which will allow the business to meet & surpass its sales targets. Responsible for team management Over looking the operation with in the team Responsible for developing the sales of the product. Coordinating sales operations and implementing sales techniques which will allow the business to meet & surpass its sales targets. Responsible for team management Over looking the operation with in the team



The Fern Hotels & Resorts

• India
• Restaurants
• 1 - 100 Employee

• Front Office Manager

  • Mar 2019 - Jul 2023



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Assistant Manager Guest Relations

  • May 2017 - Nov 2018

  ★ Maintained guest preferences and standards by offering best room services, interior decoration, placements of all amenities & supplies, hygiene, safety standards and sanitary requirements of the hotel as specified ★ Ensured housekeeping service remained in alignment with management, maintenance and other departmental directives and interacted with departmental managers to assure customer service excellence ★ Attended guests and prepared checkout bills summary of hotel ★ Addressed voicemail and faxes of the customers and responded to the guests' calls for room service, special service, emergency service and resolved guest complaints in a professional and courteous manner ★ Responsible for setting up room controller unit to assure room reservation is blocked according to the guest inclination and coordinated with the housekeeping division for the same ★ Recorded the relay messages accurately and documented all guest issues and concerns in the computer in order to assist the team in resolution of guest complaints by providing prudent data ★ Managed guest registration procedures by ensuring all documentation and guest details is recorded in the forms like registration cards of arrivals including verification of check out bills ★ Monitored the guest service operations on daily premise and motivated the staff to ensure maximum guest satisfaction CAREER HIGHLIGHTS ★ Felicitated with Best Executive of the Month award from Novotel Dona Sylvia Resort – Jun 2018 ★ Recognized on trip advisor multiple times Show less



Holiday Inn Resort Goa

• India
• Hospitality
• 100 - 200 Employee

• Assistant Guest Relations Executive

  • Apr 2017 - Feb 2018



JW Marriott Marquis Hotel Dubai

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• AYS Agent

  • Feb 2015 - Feb 2017



The Oberoi Group

• India
• Hospitality
• 700 & Above Employee

• Housekeeping Agent

  • Jun 2014 - Feb 2015