Implementation Manager

• Dec 2021 - Present

Technical Architect

• Jul 2017 - Nov 2021

Celcom Axiata BerhadCelcom Axiata Berhad is a leading Telecom Services provider in Malaysia. It offers a wide variety of services to its customers through various channels. Working on the BSS stack of Celcom to provide new and better offerings and reliable services to its customers via its retail store channel Bluecube.Technical Skills: Salesforce, Oracle ATG, Oracle WCP, Java, J2EE, Spring, Spring Boot, Soap & REST Web services, Unix Shell Scripting, PL/SQL, HTML5, CSS3, Javascript.Responsibilities:• Get the requirement from the business users, BSL & solution teams on the user journeys and deciding on the best possible user interface and user experience. • Requirement analysis and suggesting the changes in the process/flow/user journey. Conducting a feasibility analysis for the changes.• Discussing & deliberating the requirement with relevant stakeholders of other applications.• Translating and simplifying the functional requirements. Evaluating the different approaches and determining the best solution.• Determining the current TPS and infra sizing requirement on the basis of NFRs for the new changes.• Proposing new changes in the application to simplify various processes. Suggesting the technology stack to be used for a given solution.• Coming up with effort estimates and helping in creating the overall project plan based on the estimates. Involved in sprint planning.• Developing the requirements and change requests.• Guiding and assisting the development team in the delivery.• Ensuring all SLAs are met.• Ensuring the high level of quality is met for all deliverables.• Supporting SIT, QA, UAT & security testing.• Ensuring all the required approvals and processes are adhered to as part of Release Management processes.• Explore opportunities to add value to business services and minimize revenue leakages.• Troubleshooting issues and coming up with solutions for the same.

Solutions Architect & Business Analyst

• Jul 2015 - Jun 2017

Vodafone India Limited (now Vodafone Idea Limited)Vodafone India Limited (VIL) is a leading Telecom Services provider in India. eShop, the e-Commerce web application for VIL, provides users an online platform for buying voice, bonus, combo, data packs, and new connections. It also provides a backend catalog management tool for circle wise admin users for product management. Handled the dual role of both Solutions Architect and Business Analyst for this application.Technical Skills: Oracle ATG, Java, J2EE, Web Services, PL/SQL, UI/UX, Function Point Estimation, Microsoft Visio, UML.Responsibilities:• Collaborate with the business users on the user stories and deciding on the best possible user interface and user experience.• Requirement analysis and suggesting the changes in the process/flow/user journey. Conducting a feasibility analysis for the changes. • Monitor the traceability of the requirements.• Discussing & deliberating the requirement with relevant stakeholders of other applications.• Translating and simplifying the functional requirements. Evaluating the different approaches and determining the best solution.• Determining the current TPS and infra sizing requirement on the basis of NFRs for the new changes.• Proposing new changes in the application to simplify various processes. Suggesting the technology stack to be used for a given solution.• Coming up with effort estimates and helping in creating the overall project plan based on the estimates. Involved in sprint planning.• Preparing the FRS and the Solution HLD documents.• Guiding and assisting the development team in the delivery.• Ensuring all SLAs are met.• Troubleshooting issues and coming up with solutions for the same.• Handling critical development deliverables as an additional responsibility.

Senior Developer

• Sep 2012 - Jun 2015

Vodafone India Limited (now Vodafone Idea Limited)Vodafone India Limited (VIL) is a leading Telecom Services provider in India. eShop, the ATG e-Commerce web application for VIL, provides users an online platform for buying voice, bonus, combo, data packs, and new connections. A key member of the development team for delivering the various changes for eShop application. Led the development team later on guiding and mentoring the other developers.Technical Skills: Oracle ATG, Java, J2EE, Soap Services, REST Services, MQ Services, Spring, Hibernate, PL/SQL, HTML5, CSS3, Javascript, Oracle Weblogic Application Server, Apache HTTP web server, SEO, Google Analytics, Adobe Analytics, Google Search Appliance (GSA).Major Work:• Vodafone website revamp - The user journeys and process flows were simplified on the website of Vodafone India Limited as part of this change.• Vodafone eShop Application Migration - This migration activity involved the upgrade of the following: Jdk, Weblogic, ATG (from 9.0 to 10.2), Apache HTTP server, and RHEL operating system. Involved in various activities like stakeholder management, hardware readiness, software installation, and configuration and ATG upgrade related changes to name a few. • Vodafone Mpesa 1.0 - Involved in the development of the Mpesa 1.0 website which provided users with basic features like self-registration, load money, agent locator, etc. It also had a back end admin module for agent management.• Oracle CRM to Siebel CRM migration-related changes.• Implemented various products of VIL like Vodafone RED, Vodafone Flex, Vodafone Flexi, IPL campaign pages, Vodafone Member get Member, etc.• Implemented new payment integration and direct fulfillment to ensure over 99.7 % success.• Part of the team for implementing Oracle Access Manager (OAM) for Vodafone.• Implemented predictive search via Google Search Appliance (GSA) on eShop.• Implemented SEO, Adobe Analytics, Google Analytics, Tealium for eShop.