Experience

SigmaStream

• United States
• Oil and Gas
• 1 - 100 Employee

• Senior technical support (Real time operations support)

  • Jan 2018 - Present

   Coordinate end to end support process for oil and gas sector.  Worked on different data aggregation and data transfer protocols like WITS, WITSML, Modbus, 3PS, WSocket, MQTT, RDBMS.  Handling multiple data aggregation and visualization applications for day to day operations and client requirements.  Closely worked with oil and gas companies like Parker wellbore, Chevron, Conocophillips, Pemex etc.  Dealing with different data providers like NOV, Pason, Schlumberger, Pemex and Corva ets.  Excellent knowledge of drilling terminology and experience on real time data monitoring.  Configuration and mapping of all drilling applications, KPIs and Dashboards.  Expertise in operational event identification, Drilling data optimization and Daily KPI report generation.  Working with big data files for loading, processing and backfill the data in the system.  Working on complete well analysis, Non drilling time calculations and Connection analysis.  Maintain day to day task by creating tickets in internal as well external applications.  Escalate critical issues and handling high pressure working on multiple ongoing tasks/issues.  Schedule meetings with clients to discuss and resolve ongoing issue in support and to take requirements and changes from client in existing project.  Day to day communication with client about third party product and their support on our project.  Conduct internal meetings, resolve ongoing issues with support activity and reported by client.  Hire, manage and develop new employees as required in project.  Induction, on boarding and training for new employees.  Product training for new client and over all demonstration of the project to new customer.  Create documentation of the current products and their features.  Create video tutorial of the product for training and marketing purpose.  Sharing new idea and technologies we can use in existing product or project to improve overall performance of the project. Show less



Redcare

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Operations Executive

  • Nov 2016 - Dec 2017

  • Marketing of the existing products out of India. • Deal with abroad clients, taking requirements from clients and manage deliverables on time. • Approach new clients and consultants from USA, schedule meeting, discuss the project requirements. • Maintaining the relation with the customers and corporate clients. • Providing remote support and service to the client. • Diagnosis or troubleshooting for the Applications and software’s. • Provide annual maintenance contracts for our corporate clients. • Staffing and hiring new talents for the company. Show less



IMS People

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Recruiter

  • Apr 2016 - Oct 2016

  • Professional recruitment consulting for client Volt Workforce Solutions (USA). • Doing recruitment for wide range of MNC companies all over USA. • Sourcing and recruiting qualified candidatesmatching to the requirementfromclient. • Screening candidates according to the job description • Sourcing and recruiting fromvariousjob boards andsocial networking sites. • Able tomaintain professional email communicationwith candidates. • Coordinatingwith recruited candidatesforscheduling interviews. • Maintaining thorough andaccurate documentationonall conversationswithcandidates • Maintain reports and database of candidate Show less



Lakhu incorpoation

• Technical Support Specialist

  • Jul 2015 - Mar 2016

  • Provide technicalsupportto US andUK. • Provide fullsupport ofinternet,software and hardware related issue. • Provide on callsupport as well online support. • All kind ofsupport with troubleshooting, virusremoval, PC cleanup, internetsecurity and Voip and connectivity issues. • Provide technicalsupportfortelevision,mobile and telephone. • Online selling of antivirus and application software. • Provide technicalsupportto US andUK. • Provide fullsupport ofinternet,software and hardware related issue. • Provide on callsupport as well online support. • All kind ofsupport with troubleshooting, virusremoval, PC cleanup, internetsecurity and Voip and connectivity issues. • Provide technicalsupportfortelevision,mobile and telephone. • Online selling of antivirus and application software.