Experience

PromptCloud

• United States
• Information Services
• 1 - 100 Employee

• Associate Technical Program Manager

  • Jan 2022 - Present

  Bengaluru, Karnataka, India • Led cross-functional teams to successfully deliver complex technical projects, ensuring adherence to timelines, budgets, and quality standards. • Collaborated with stakeholders to define project requirements and develop detailed project plans, facilitating clear communication and alignment across all parties involved. • Implemented agile methodologies and streamlined project management processes, resulting in increased team efficiency and on-time delivery of key… Show more • Led cross-functional teams to successfully deliver complex technical projects, ensuring adherence to timelines, budgets, and quality standards. • Collaborated with stakeholders to define project requirements and develop detailed project plans, facilitating clear communication and alignment across all parties involved. • Implemented agile methodologies and streamlined project management processes, resulting in increased team efficiency and on-time delivery of key milestones. • Conducted regular risk assessments and implemented proactive mitigation strategies, minimizing project disruptions and ensuring smooth execution of all program activities

• Data Analyst

  • Apr 2021 - Dec 2021

  Bengaluru, Karnataka, India 1. Leveraged skills in data analysis, SQL, and Python to deliver insights and drive process improvement. 2. Identified and resolved a critical data issue that was costing the company major bucks.



FRR FOREX PVT LTD

• Financial Services
• 1 - 100 Employee

• Customer Relationsip Executive

  • Jul 2018 - Oct 2018

  • Developed and maintained strong relationships with a portfolio of key clients, resulting in a 25% increase in client retention rate. • Provided personalized customer service and support, ensuring high customer satisfaction and resolving any issues in a timely manner. • Implemented effective customer engagement strategies, resulting in a 15% increase in cross-selling and upselling opportunities. • Conducted regular customer needs assessments and market research, identifying new… Show more • Developed and maintained strong relationships with a portfolio of key clients, resulting in a 25% increase in client retention rate. • Provided personalized customer service and support, ensuring high customer satisfaction and resolving any issues in a timely manner. • Implemented effective customer engagement strategies, resulting in a 15% increase in cross-selling and upselling opportunities. • Conducted regular customer needs assessments and market research, identifying new business opportunities and presenting tailored solutions to clients. Show less