Experience

Runner

• United Kingdom
• Spectator Sports

• Runner

  • Nov 2021 - Present

  ● Strategic product and service selection: Identified and implemented appropriate products and services, driving business growth with a remarkable 60% increase in sales. ● Training and compliance excellence: Delivered comprehensive training to new employees, ensuring compliance and contributing to improved productivity and reduced service time over a period of 20 months. ● Efficient purchase management: Effectively managed and recorded purchases from LCBO (Liquor Control Board of Ontario) while ensuring timely delivery of customer orders. Show less



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Supervisor

  • Jul 2019 - Nov 2021

  ● Exemplary hygiene standards: Achieved 94% health inspection rating with zero violations, ensuring a clean and safe environment for customers. ● Efficient team management: Boosted productivity by effectively supervising a team of 12-15 members, implementing performance improvement initiatives, and fostering collaboration. ● Cost-effective inventory management: Slashed monthly food waste costs by nearly $1800 through efficient inventory strategies and optimized ordering processes. ● Enhanced customer satisfaction and operational efficiency: Implemented customer service initiatives, resulting in a 10% increase in satisfaction ratings, streamlined operational processes, and reduced customer wait times by 20%. Show less



Courtyard and TownePlace Suites by Marriott

• Canada
• Hospitality
• 1 - 100 Employee

• Breakfast Attendant

  • Jan 2019 - Jan 2020

  ● Oversaw the lounge and buffet area, diligently maintaining cleanliness and upholding high standards. ● Ensured excellent food service by consistently preparing and restocking buffet items, prioritizing quality. ● Prioritized customer satisfaction by warmly greeting guests, promptly addressing inquiries, and effectively managing supplies through efficient ordering, storage maintenance, and restocking of dry goods. ● Oversaw the lounge and buffet area, diligently maintaining cleanliness and upholding high standards. ● Ensured excellent food service by consistently preparing and restocking buffet items, prioritizing quality. ● Prioritized customer satisfaction by warmly greeting guests, promptly addressing inquiries, and effectively managing supplies through efficient ordering, storage maintenance, and restocking of dry goods.



Kebab & Company

• India
• Restaurants

• Assistant Manager

  • Mar 2017 - Dec 2017

  ● Enhanced customer satisfaction: Doubled customer satisfaction through pleasant service experiences, appropriate recommendations, and effective complaint management. ● Compliance and safety expertise: Developed standard operating procedures to maintain over 20 statutory guidelines for food safety and delivery compliance. ● Streamlined communication and operations: Facilitated seamless coordination between kitchen staff, management, serving staff, and customers, resulting in efficient handling of dining details and prompt resolution of guest concerns. ● Financial management and profitability: Implemented financial strategies, including creating budget guidelines, vendor collaboration for strategic purchases, and reducing expenses by 30%, leading to increased profitability. Show less