Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Merchant Implementation Specialist

  • Sep 2022 - Present

  India • Consultation: Understand Merchant Needs and Goals. • Upon account assignment, review needs and “success criteria” for partnership, including the reasons why they partnered with ShipBob. • Serve as a resource to multiple merchants during a 60–90-day implementation phase. • Configuration: Guide merchants to set up the ShipBob platform. • Set up the dashboard and services to accomplish the goals of the merchant. • Training: Coach and Guide Merchant to Success. • Set up tailored… Show more • Consultation: Understand Merchant Needs and Goals. • Upon account assignment, review needs and “success criteria” for partnership, including the reasons why they partnered with ShipBob. • Serve as a resource to multiple merchants during a 60–90-day implementation phase. • Configuration: Guide merchants to set up the ShipBob platform. • Set up the dashboard and services to accomplish the goals of the merchant. • Training: Coach and Guide Merchant to Success. • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. • Prepare reference material in line with training to encourage self-service and seamless interaction with ShipBob dashboard and services. • Adoption: Drive Merchant Use of Key ShipBob Features. • Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings. • Perform: Nail Key Performance Indicators (KPIs) • NPS/Customer Satisfaction: foster merchant advocacy by providing world class experience. • Retention: contribute to ShipBob’s growth through high merchant retention. • Time to Revenue: ensure the merchants have completed all necessary steps to start shipping with ShipBob in a timely manner. Show less



ORGANOMIX ECOSYSTEMS PRIVATE LIMITED

• India
• Mining
• 1 - 100 Employee

• Area Manager Operations- Liquor Brands

  • Oct 2021 - Aug 2022

  Delhi, India • Analysing statistical concerns regarding purchaser styles and choice, as well as, deciphering and predicting modern day trends. • Planning, growing, establishing, and implementing marketing activities to achieve sales objectives. • Coordinating with the marketing teams of various liquor manufacturing companies for implementing marketing activities at liquor retail shops which involves proper placement of branding elements. • Research potential demand and market characteristics for… Show more • Analysing statistical concerns regarding purchaser styles and choice, as well as, deciphering and predicting modern day trends. • Planning, growing, establishing, and implementing marketing activities to achieve sales objectives. • Coordinating with the marketing teams of various liquor manufacturing companies for implementing marketing activities at liquor retail shops which involves proper placement of branding elements. • Research potential demand and market characteristics for new goods and services and collect and analyze data and other statistical information. • Providing expertise on all elements of marketing such as, range of brands at liquor retail shops, discounts, and promotional activities. • Assisting internal and external stakeholders on developing roadmaps for campaigns to reach out target audiences, increase customer awareness and persuasively promote the benefits of products and services. Show less



Centurion Detectives (India) Pvt. LTD.

• Marketing Manager

  • Nov 2020 - Sep 2021

  Noida, Uttar Pradesh, India • Concluding and managing security and housekeeping services contracts with various private and government organizations. • Working closely with relevant small and medium enterprises and partnering for any marketing campaigns. • Researching about plausible demands for security services by gathering processing and evaluating data. • Providing support in expansion of business by preparing and executing marketing goals, procedures. • Coordinating with different marketing agencies… Show more • Concluding and managing security and housekeeping services contracts with various private and government organizations. • Working closely with relevant small and medium enterprises and partnering for any marketing campaigns. • Researching about plausible demands for security services by gathering processing and evaluating data. • Providing support in expansion of business by preparing and executing marketing goals, procedures. • Coordinating with different marketing agencies for developing and increasing social media awareness about security and housekeeping services of the organization. • Identifying marketing opportunities and providing guidance on the creation, coordination, and execution of plans for establishing prices of the services Show less



Pernod Ricard India

• India
• Beverage Manufacturing
• 700 & Above Employee

• Institutional Key Account Manager

  • Apr 2019 - Oct 2020

  New Delhi Area, India • Responsible for consistently achieving brand positioning and marketing objectives based on organizational goals and as per directions shared by regional marketing manager. • Plan and assess the liquor marketing activities at hotels, clubs, pubs, restaurants, and retail establishments. • Builds excellent relationships with On- and Off-Premises customers at all levels, with a specific focus on gaining opportunities for increased partnership in brand building and positioning… Show more • Responsible for consistently achieving brand positioning and marketing objectives based on organizational goals and as per directions shared by regional marketing manager. • Plan and assess the liquor marketing activities at hotels, clubs, pubs, restaurants, and retail establishments. • Builds excellent relationships with On- and Off-Premises customers at all levels, with a specific focus on gaining opportunities for increased partnership in brand building and positioning activities. • Coordinating with the sales team in developing relationships with the customers and fulfilling marketing contracts. • Managing placement of merchandise material for territory while distributing and tracking the same for all brand activities. • Coordinating and organizing brand trainings and provides material on Pernod Ricard brands with distributor and customer partners, including Travel Retail as needed. • Managing and implementing budgets assigned to the territory for marketing promotions. Show less



Brown-Forman

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Territory Marketing Manager

  • Mar 2015 - Jan 2019

  New Delhi Area, India • Identifying marketing opportunities and providing guidance on the creation, coordination, and execution of plans for establishing prices and advertising the products and services of the organization. • Assisting internal and external stakeholders on developing roadmaps for campaigns to reach out target audiences, increase customer awareness and persuasively promote the benefits of products and services. • Reviewing information on customer trends and preferences. • Analyzing and… Show more • Identifying marketing opportunities and providing guidance on the creation, coordination, and execution of plans for establishing prices and advertising the products and services of the organization. • Assisting internal and external stakeholders on developing roadmaps for campaigns to reach out target audiences, increase customer awareness and persuasively promote the benefits of products and services. • Reviewing information on customer trends and preferences. • Analyzing and forecasting upcoming consumer patterns of purchase. • Investigating possible market responses and call or new products and services, as well as, gathering, processing, and evaluating data. • Support growth and development of the business by the development and implementation of marketing goals and standard operating procedures. • Coordinating for marketing events at hotels, clubs and restaurants, which involves undertakings such as, improving the artwork to go social media and placement of physical marketing elements at the event venue. Show less



Devyani International Limited

• India
• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager Training North India

  • Apr 2014 - Mar 2015

  New Delhi Area, India 1. Assisting the development manager with the initiation and delivery of projects and activities including the development and implementation of occupational standards, vocational qualifications, learning support materials and performance support materials 2. ƒ Contributing to the formulation and review of Skills’ provided, marketing and business plans and general operations. 3. Identifying personal learning and professional updating requirements and recommending appropriate personal… Show more 1. Assisting the development manager with the initiation and delivery of projects and activities including the development and implementation of occupational standards, vocational qualifications, learning support materials and performance support materials 2. ƒ Contributing to the formulation and review of Skills’ provided, marketing and business plans and general operations. 3. Identifying personal learning and professional updating requirements and recommending appropriate personal development activities 4. To evaluate the impact of training, the efficacy of the Training programs, Training methodologies in use, on an ongoing basis. 5. To formulate L & D strategy and devise L & D initiatives in order to build such people capabilities that ensures the achievement of Business needs and objectives of the Division. 6. Review and consolidate the Annual Development Plan process 7. Incorporate the role based Learning Plan 8. Strengthen the training inventory based on identified training needs. 9. Re-look at the existing functional competency framework. Assess and modify it to address the changing business requirements. 10. Monitor and actively use outcomes to identify the tangible benefits of training and development 11. Conduct Training Audits at the store to identify the level of training provided. 12. Induction and Orientation sessions. 13. On job training sessions for growth and development.

• Operations Manager - Costa Coffee

  • Jul 2013 - Apr 2014

  New Delhi Area, India • Supporting Training and development department by conducting training and practical sessions for all designations at corporate level (since March 2014 till present) • Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train. • Control day-to-day operations by scheduling labor. • Ordering food & supplies & developing restaurant team Ensure statutory compliance by maintaining registers and licenses. • Control P&L by following… Show more • Supporting Training and development department by conducting training and practical sessions for all designations at corporate level (since March 2014 till present) • Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train. • Control day-to-day operations by scheduling labor. • Ordering food & supplies & developing restaurant team Ensure statutory compliance by maintaining registers and licenses. • Control P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions. • Ensure maintenance of equipment, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards. • Ensure food quality and 100% customer satisfaction. Ensure complete & timely execution of corporate and local marketing. • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Food & Beverage Shift Leader

  • Nov 2011 - May 2013

  Coventry United Kingdom 1. Supervising the restaurant team and to ensure all food service standards are adhered to at all times as per the standard operating procedures. 2. Operating Micros system effectively and handle cash/pay in procedures. 3. Effectively carrying out the opening up and closing down of the department when required 4. Preparing the restaurant/bar ensuring all areas are well stocked at all times. To include effective cellar management with regards to wine watering role. 5. Following… Show more 1. Supervising the restaurant team and to ensure all food service standards are adhered to at all times as per the standard operating procedures. 2. Operating Micros system effectively and handle cash/pay in procedures. 3. Effectively carrying out the opening up and closing down of the department when required 4. Preparing the restaurant/bar ensuring all areas are well stocked at all times. To include effective cellar management with regards to wine watering role. 5. Following instructions on all relevant Banqueting Event Orders relating to bas operations, paying special attention to the type of event accounts and dining times/billing instructions. 6. Setting up restaurant/ bar floor as per requirements of the Banquet Event Order. 7. To maintain the cleanliness of all equipment and areas at all times. 8. To roster associates accordingly in line with the business, adhering to the hotels flex % target and wage budget. 9. To supervise all bar team members to ensure all shifts and or dining times (Breakfast, Lunch and Dinner) run with the seamless approach. 10. To train associates and maintain the restaurant/bar service standards at all times in particular through passports to success program. 11. To Assist Bar and Restaurant managers and Food & Beverage managers in carrying out regular one to ones with members of restaurant/bar team, demonstrating regular feedbacks to associates. 12. To assist in action/strategy planning to enhance the restaurant department. 13. Overall responsibility in ensuring all opening and closing down procedures are adhered to by all associates. 14. Following health and safety procedures. 15. To carry out any reasonable request that hotel requires. 16. To attend all Marriott training sessions as required by the hotel, to include all legislative training and additional training provided by the hotel. Show less



Trident Hotels

• India
• Hospitality
• 700 & Above Employee

• Food and Beverage Specialist

  • Jan 2010 - Sep 2010

  Gurgaon, India Major Job Responsibilities Butlers - Providing specialised service to the guest. Handling guest complaints Assisting banquets staff in formal and cocktail parties Order Taking and processing (In Room Dining) Bar Tender



ITC Hotels

• India
• Hospitality
• 700 & Above Employee

• Guest Service Associate F&B Service

  • Jun 2009 - Dec 2009

  Gurgaon, India Major Job Responsibilities Customer handling by maintaining high standard of professionalism Station Holding Order Taking and processing (Restaurant / Room Services / Bar) Handling Bills Handling Guest Complaints Core Competencies Hospitality Management and Client Servicing Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. To ensure high standards of hygiene and cleanliness are… Show more Major Job Responsibilities Customer handling by maintaining high standard of professionalism Station Holding Order Taking and processing (Restaurant / Room Services / Bar) Handling Bills Handling Guest Complaints Core Competencies Hospitality Management and Client Servicing Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. To ensure high standards of hygiene and cleanliness are maintained Ascertaining maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value services to upscale clients for exalting their satisfaction levels. Major Accomplishments across the tenure Successfully handled the functions Maintained the inter-departmental coordination and managed the dept. for better performance. Excellent coordination with guests and supervisors; Assistance to the Captains in commencing functions. Maintaining LQA standards of the property Show less