Senior Voice Engineer

• Jul 2016 - Present

Associate network engineer

• Oct 2014 - Jul 2016

Associate Network Engineer (Voice/Collaboration - Cisco TAC)Aricent October 2014 – Till date, Gurgaon, India1. Part of the Multi-Services team.2. Typically dealing with cases related to Cisco voice gateways, ATA's and gatekeepers.3. Providing remote support to customer's on various issues related to call routing, Toll Fraud and IP Telephony design.4. Handling Severity 1 and Severity 2 escalated cases on a daily basis.5. Initiating collaboration requests with other teams and backbone team in order to assist the customer on multiple issues.6. Coordinating conference calls with Service provider in order to resolve provider related issues.7. Researching and providing IOS related bugs to customers.8. Doing lab recreates, if needed, in order to replicate the issue and justify the solution provided to the customer.Experience includes :1. Configuration and troubleshooting VoIP related issues on Cisco ISR and ISR-G2 routers.2. Configuration and troubleshooting of Cisco IP Phones (SIP and SCCP) and IP communicator(CIPC). Phones types include - 6900 series, 7800 series, 7900 series, 8800 series, 8900 series and 9900 series.3. Configuration and troubleshooting of Cisco Analog Telephone Adapter (ATA). Typically ATA 180 series.4. Configuration and Troubleshooting Call Manager Express (CME) on both ISR and ISR-G2 routers. Versions of CME include 3.X and above.5. Configuration and Troubleshooting Cisco Unity Express (CUE). Versions of CUE include 7.X and above.6. Configuration and troubleshooting call signalling protocols like SIP, H.323 and MGCP.7. Configuration and troubleshooting of T1/E1 PRI and BRI circuits, T1 CAS, FXS and FXO.8. Configuration and troubleshooting of Conference bridges, Transcoder and MTP on Cisco voice gateways.9. Configuration and troubleshooting SRST on voice gateways and CUCM. Includes SIP and SCCP SRST.10. Basic troubleshooting on CUCM version 6.X, 7.X, 8.X, 9.X and 10.X Show less

Network Engineer Trainee

• Jan 2014 - Oct 2014

1. Trained in order to get basic knowledge of VoIP technology.2. Trained to help in understanding and analyzing debugs related to phone registrations, call signalling, gateway registrations and call routing.3. Trained on ISR and ISR-G2 routers and CUCM server.4. Setup and worked on live training equipments.