Experience

24SEVENIN

• India
• Retail
• 1 - 100 Employee

• Area Manager

  • Apr 2023 - Present



Twenty Four Seven

• Brazil
• Retail
• 1 - 100 Employee

• Store Manager

  • Oct 2017 - Mar 2023

   Responsible for managing the overall functioning of the store including day to day operations and assets of the store which ensures maximum profitability for store.  Handled Inventory management and verification resulting in lesser pilferage than company expectations.  Responsible for high quality Customer Service management and for complaint handling and resolution.  Involved in recruitment, team Building and organized meetings to give proper updates about new products and guidelines of company.  Responsible for maintaining a record of cash and inventory.  Maintain the stability and reputation of the store by complying with legal requirements.  Determine marketing strategy changes by reviewing operating and financial statements.  Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies  Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent  Manage stock levels and make key decisions about stock control  Analyse sales figures and forecast future sales  Analyse and interpret trends to facilitate planning  Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development  Ensure standards for quality, customer service and health and safety are met Show less



Bharti Airtel Services

• Telecommunications
• 700 & Above Employee

• Store Manager

  • Oct 2014 - Oct 2017

   Managed a group of 13 Sales and Service specialists at front end desk.  Was responsible for operating and managing end to end Retails Store activities.  Catered new activation and sales.  Responsible for Service escalations and Corporate Sales Meeting.  Took care of best quality levels in terms of customer experience.  Answerable for all attrition, recruitment, and manpower related activities.  Arranged various RNR for process in terms of achieving the targets.  Responsible for Cash and inventory management including banking and filing such as Daily Cash Reports/Refunds/Replacements.  Responsible for publishing Sales and TAT reports.  Met retail goals considering revenue generation against investment.  Studied market demands and necessities for working on best business plans.  Presented Monthly and quarterly performance reviews to the management.  Ensured compliance to the company’s policies and values. Show less



Aditya Birla Retail LTD

• Ghāziābād Area, India

• Store Manager

  • Nov 2013 - Oct 2014

   Achievement of Budget, Stock level and ageing of stocks, sales for the store.  Achieved the targeted Growth in the Key performance indicators.  Controlled cost and expenses in line with the budget.  Adherence of SOP’s across all parameters & functions.  Consistently achieved a very high level of imaging, awareness, and shop standards of the store in line with the company’s policies and guidelines.  Planned and organized activities to maximize the store footfalls and enhanced the store conversions.  Always ensured effectiveness and ethics of visual merchandising across the store.  Planned the layout and the major changes, in discussion with the senior management.  Maintained a higher degree of customer service and customer satisfaction during & after sales, in line with the policies and guidelines.  Implemented the concept and corporate philosophy at the store.  Achieved corporate objective in terms of growth.  Minimized shrinkage thru adherence of SOP’s , regular scrutiny and preventive measures.  Developed institutional sale for gift vouchers as well as products.  Staff Management, training & development. Motivated & Mentored through various activities & means.  Maintained administration and discipline in the store.  Ensured optimum efficiency in support functions such as cashiering, inventory.  MIS weekly & monthly on the store operations & business to the Senior Management.  Suggested and implemented all marketing/promotional activities in co-ordination with the marketing team.  Performed market survey and competitor analysis on a regular basis. Show less



Bharti Walmart

• Ghāziābād Area, India

• Store Manager

  • Aug 2009 - Nov 2013

   Controlled cost and expenses in line with the budget.  Adherence of SOP’s across all parameters & functions.  Consistently achieved a very high level of imaging, awareness, and shop standards of the store in line with the company’s policies and guidelines.  Planned and organized activities to maximize the store footfalls and enhanced the store conversions.  Ensured customer service, supervised employees, enforced company regulations.  Took care of various administrative tasks and individuals in managerial careers process payroll.  Scheduled employees, delegated daily assignments, implemented promotional campaigns, tracked inventories, analyzed and report sales data, and coordinated for merchandise shipments.  Also carried out disciplinary actions when necessary and served as primary enforcers of loss prevention tactics. Show less



RPG Cellucom

• Lucknow Area, India

• Assistant Store Manager

  • May 2008 - Oct 2009