Experience

CData Software India

• India
• Software Development
• 1 - 100 Employee

• Customer Success Engineer ll

  • Jun 2022 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analyst

  • Nov 2020 - Present

  It’s a Global Factory Upgrade Project for PETEX suite (IVM, IFM, IPM) for 38 assets.1) Upgrade/Creation of Sandbox environment with latest version installers and by taking recent database backup2) Technical/Functional/ Compatibility testing on Sandbox (Dev) Environment.3) Scripting Request to be raised in ServiceNow along with a document explaining the steps for software to deploy in software center.4) Raising Change Request in ServiceNow for deployment5)Communication to End Users regarding release of New Software on production Show less

• Production Support Analyst

  • Mar 2019 - Nov 2020

  Providing L2 support to upstream production applications by using ServiceNow as ticketing tool to keep track of issues reported by client users.1) User Access management.2) Acknowledge the issue reported by users and provide feasible solutions.3) Ensuring the SLA breach time when issue is raised in ServiceNow and updating the client for the same on regular basis.4) Any user specific enhancement in the application.5) Presenting monthly service review meeting to the clients and working accordingly Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant System Engineer- Trainee

  • Sep 2018 - Dec 2018

  Trained in JAVA core and advance. Trained in JAVA core and advance.