Experience

HealthHero

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Telephony Support Engineer

  • Apr 2022 - Present

  Telephony Support Engineer single handedly providing support to contact centers with multiple voice platforms. Supported platforms include Storm UC, 8x8, Yay. Contact center migration is part of the job role and I am actively working towards implementing the most apt solution across the organization. Crucial responsibilities are being handled in order to reduce the cost to company by exploring various possible options to utilize the most suitable platform for the business requirements. Telephony Support Engineer single handedly providing support to contact centers with multiple voice platforms. Supported platforms include Storm UC, 8x8, Yay. Contact center migration is part of the job role and I am actively working towards implementing the most apt solution across the organization. Crucial responsibilities are being handled in order to reduce the cost to company by exploring various possible options to utilize the most suitable platform for the business requirements.



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Lead

  • Oct 2019 - Nov 2021

  As part of the Level-2 support team, provided remote operational support to the U.S based Allegis Group of companies with their Cisco voice infrastructure. Roles and responsibilities included level-2 troubleshooting of the user related phone issues, Jabber issues and voicemail issues. Critical incidents such as office telephony outages, voicemail outages etc. were also handled. Training the NOC team, upgrading SOPs and reporting were also carried out diligently. SIP Migration and office transitions were part of the operations. Role was under the framework of ITSM operations and was carefully carried out with responsible ITIL work pattern. Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Lead

  • Jul 2018 - Jul 2019

  As part of the Level-2 support team, provided remote operational support to the U.S based Allegis Group of companies with their Cisco voice infrastructure. Roles and responsibilities included level-2 troubleshooting of the user related phone issues, Jabber issues and voicemail issues. Critical incidents such as office telephony outages, voicemail outages etc. were also handled. Training the NOC team, upgrading SOPs and reporting were also carried out diligently. SIP Migration and office transitions were part of the operations. Role was under the framework of ITSM operations and was carefully carried out with responsible ITIL work pattern. Show less



Accenture in India

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Operations Associate

  • Sep 2016 - Apr 2017

  Videoconferencing

• L1 Support Engineer

  • Oct 2014 - Sep 2016

  Videoconferencing