Experience

Transworld Associates

• Pakistan
• Technology, Information and Internet
• 300 - 400 Employee

• Technical Support Specialist & Service Quality officer

  • Jan 2022 - Present

  Customer handling via emails calls ,investigating the root cause and troubleshooting the issues of customers is the key role of a technical support agent .Other than that i also fulfil departments reporting and documentational needs of the department ,managed ticketing modules and call manager to ensure no service level impact . Customer handling via emails calls ,investigating the root cause and troubleshooting the issues of customers is the key role of a technical support agent .Other than that i also fulfil departments reporting and documentational needs of the department ,managed ticketing modules and call manager to ensure no service level impact .



COMMTEL

• United States
• Information Technology & Services
• 100 - 200 Employee

• Network Engineer

  • Jan 2021 - Nov 2021

  As a resident engineer support bank alfalah in their multiple projects relating firewall, VoIP. As a resident engineer support bank alfalah in their multiple projects relating firewall, VoIP.



StormFiber

• Lakson building press club karachi

• Support Specialist

  • Jan 2020 - Jan 2021

  Stormfiber helped me to extend my troubleshooting skills and enhance my customer dealing skills. Resolving customers issues and learning GPON infrastructure was a sort of good start of career. Stormfiber helped me to extend my troubleshooting skills and enhance my customer dealing skills. Resolving customers issues and learning GPON infrastructure was a sort of good start of career.



CYBERNET

• Pakistan
• Information Technology & Services
• 700 & Above Employee

• intern

  • Nov 2019 - Dec 2019



NED University of Engineering and Technology

• Pakistan
• Higher Education
• 700 & Above Employee

• Telecommunications Engineer

  • May 2015 - Aug 2019



Wateen Telecom Limited

• Pakistan
• Telecommunications
• 700 & Above Employee

• Intern

  • Oct 2017 - Nov 2017