Loan Coordinator

• Apr 2021 - Present

Brokering support officer

• Mar 2020 - Apr 2021

Mortgage Broker

• 2018 - Feb 2020

• Accountable for spearheading new business development initiatives for residential lending servicing all types of credits. Responsible for individual loan production involved in all aspects of mortgage sales from originating to closing. • Collaborated with Business development managers to expand client base by over 10%. • Evaluated and analysed financial documents in compliance with bank policies. • Performed financial assessment of income, assets liabilities and debt structures. • Counselled clients on investment and portfolio decisions of over 600K. • Functioned as a liaison between clients and financial institutions. Effectively communicating with both parties using written and verbal communications and reports. • Developed and maintained relationships with customers and various parts of the sales organization including assessor, underwriters, solicitors, property manager. • Elicited sales through marketing efforts including email blasts, marketing handouts, coffee activation and trainings. • Developed social media initiatives simultaneously using Google analytics to track social media performance and analyse all relevant data and trends. • Created and delivered presentations to clients to educate them on mortgage products. • Interpreted and explained loan terms and conditions to borrowers • Interviewed the pre-qualified and possible clients and listened to their doubts and hesitancy regarding the mortgage loans and repayment plans. • Recommended the suitable mortgage loan product to the customers depending on their need and wishes and guided them along until we reached a suitable product customized for them. Show less

Store Manager

• Jun 2013 - 2018

Maintained accurate accounts including general ledger, cash, accounts payable and line of credit transactions. Maintain communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity Establish and maintain current client and potential client relationships by providing exceptional customer service.Was branch of the year for 3 consecutive years. Present and deliver company products and services to current and potential clients. Monitoring all bank transactions and deal with Dishonors and slow debts · Reduced bad debt by 20%. Assess loan applications & cheque cashing transactions · Carry out team meetings and actively participate in the monthly and weekly meetings · Resolve customer complaints · Maintain professional and technical knowledge by attending educational workshops and internal training programs as directed. Ensure that the branch is in compliance with laws and regulations set forth by regulatory agencies · Monitor office activity, including number of transactions, loan volume, sales volume, etc. · Maintain knowledge of the products and services we offer to efficiently train and motivate staff as well as alerting them of any changes · Provide training to staff in regard to operations and policies ·Keep Training Register up to date. Ensure office appearance and presentation is of a high quality of cleanliness · Ensure marketing material is current · Ensure all activities are conducted in accordance with all OHS requirements · Rostering .Complete and send timesheets to Area Manager for Approval · Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions · Manage the security and safety of the branch, by testing duress / panic alarms · Liaise with internal departments · Complete month end reports and submit to relevant departments.Operating tills and calculating change manually & reconcile safe. Show less

Customer Service Representative

• May 2008 - Jun 2013

Maintained 100% accuracy in calculating discounts, interest and commissions. Maintained friendly and professional customer interactions Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Monitored payments due from clients and promptly contacted clients with past due payments. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Coded and entered at least 20-25 invoices each day into the in-house accounting software. Created daily and weekly cash reports for accounting management. Reconciled vendor statements and handled payment complaints or discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Managed and responded to all correspondence and inquiries from customers and vendors. Ordered and distributed office supplies while adhering to a fixed office budget. Compiling and analysing database of loan applicants' credit histories, corporate financial statements and other financial information for clients. Originated, reviewed, processed, closed and administered customer loan proposals. Measured loan submission based on quality control plans and investor regulatory compliance standards. Preparing or authorizing wire transfers and journal funding transfers and reconciling bank statement in daily basis. Show less

International Trade Assistant

• Mar 2005 - May 2007