Experience

Homewatch CareGivers

• United States
• Home Health Care Services
• 700 & Above Employee

• Business Analyst

  • May 2022 - Present

  -Supported configurations of a practice management system (AlayaCare) and provide customer support to franchise owners and their staff -Created and documented processes to align AlayaCare software with Homewatch Caregiver franchise operations and consumer expectations -Developed and updated workflows for end-to-end system functions including workforce management, client management, accounting, and AlayaCare mobile application -Facilitate training and develop material for franchise offices to ensure successful business and brand operations -Implement migration of 128 franchise offices to home health care practice management system AlayaCare -Managed and addressed support requests from franchise offices through Zendesk Show less



Danone

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• Supply Chain Analyst

  • Jun 2019 - Mar 2022

  -Proficiency in using SAP and supply chain software to analyze, harmonize and manage large data sets to maintain consistency -Meticulous attention to detail to compare data throughout projects -Project focused to migrate systems for teams to improve productivity -Demonstrated ability to bring projects into completion using strong written and verbal skills -Provided analytical skills by using SAP, Microsoft, and Excel -Managed logistic cost reduction and project saving cost objectives -Strong organizational skills, attention to detail, and ability to meet deadlines. Show less



Crocs

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Mar 2018

  -Provided excellent customer service via phone, chat, and email -SAP/ Salesforce experience – Entering in orders, returning and crediting customers and fixing orders -Verified customers identification to secure fraudulent activity -Developed interpersonal relations and utilized communication skills needed to deescalate conflicts -Maintained a positive and optimistic attitude. -Provided excellent customer service via phone, chat, and email -SAP/ Salesforce experience – Entering in orders, returning and crediting customers and fixing orders -Verified customers identification to secure fraudulent activity -Developed interpersonal relations and utilized communication skills needed to deescalate conflicts -Maintained a positive and optimistic attitude.



Petco

• United States
• Retail
• 700 & Above Employee

• Keyholder

  • Mar 2014 - Sep 2015

  -Coordinated tasks for a small team while maintaining the responsibility for 10 employees -Provided team motivation to inspire a positive communication with teammates to work together to achieve store goals -Promoted store marketing through visual advertising boards -Opened/Closed store and posted nightly operations -Utilized customer service by selling and providing goods and services to public. -Coordinated tasks for a small team while maintaining the responsibility for 10 employees -Provided team motivation to inspire a positive communication with teammates to work together to achieve store goals -Promoted store marketing through visual advertising boards -Opened/Closed store and posted nightly operations -Utilized customer service by selling and providing goods and services to public.



Adventure Golf and Raceway

• United States
• Health, Wellness & Fitness

• Store Cashier

  • Mar 2010 - Nov 2013

  -Provided a positive customer experience with fair, friendly, and courteous service -Register sales on a cash register by scanning items, itemizing and totaling customers purchases, monitoring queue lines, keeping the facility clean and following safety procedures. -Provided a positive customer experience with fair, friendly, and courteous service -Register sales on a cash register by scanning items, itemizing and totaling customers purchases, monitoring queue lines, keeping the facility clean and following safety procedures.