IT Support Agent

• Aug 2021 - Present

Housekeeping Supervisor

• Dec 2019 - Jul 2021

Housekeeping Supervisor

• Oct 2018 - Aug 2021

Housekeeping Supervisor

• Nov 2014 - Sep 2018

Designation: Housekeeping Supervisor Responsibilities:  Assigns Room attendants to their duties and inspects work for conformance to prescribed standards of cleanliness. Briefing & Training to conduct  Handling Lost and Found Procedure.  Investigates complaints regarding housekeeping service and equipment, and takes corrective action.  Obtains a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.  Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.  Inventories stock to ensure adequate supplies.  Checking the Public Area and handling Guest Laundry.  Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department.  Evaluate Room Attendants on their job performance according to the hotel standards. When necessary take appropriate action (retraining, etc.) to ensure that their job performance is at a high-quality level.  Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies. Room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Inspectors.  Close the Housekeeping office at the end of the shift such as: collecting all Lost & Found items, entering the information in the Lost & Found Log, and securing the items in a locked cabinet; collecting the room Attendants assignment sheets and confirming the room status; confirming the work schedule with the room c Attendants for the following day; collecting the room cleaners floor keys and securing them in the locked key cabinet; completing a written Housekeeping report of all the hotel’s guest room status for the Front Desk at the end Show less

Housekeeping Team Leader

• 2012 - 2014

Housekeeping Room attendant

• 2010 - 2012

Room Attendant

• Sep 2009 - Oct 2010

PALACE HOTEL - DOWNTOWN (SEP 2009 TO OCT 2010) Designation: Room Attendant Responsibilities:  Visit guest rooms to make beds, run the vacuum, empty the trash, and exchange used towels and linens for clean ones.  After a guest checks out, preparing the room for the next guest. This involves vacuuming floors and curtains, changing bed linen, dusting surfaces, cleaning mirrors and bathroom fixtures, and washing window.  Replenish toiletries, tissue, toilet paper, coffee, tea and any other complimentary items.  Responsible for taking mini bar inventory to bill guests for anything consumed and re-stock anything that was taken out.  Ensure that all appliances and electronics, such as coffee pots, hair dryers, televisions, and heating and cooling elements, are functional. Take inventory of such items in the room, reporting anything that is missing or damaged.  Provide customer service, such as turning down beds, delivering newspapers and picking up dry cleaning or ironing. Fulfill requests for extra pillows or towels.  Prepare room for Very Important Person. Show less

Room Attendant

• Aug 2004 - Jun 2009

GULF HOTEL – BAHRAIN (AUG 2004 TO JUN 2009) Designation: Room Attendant Responsibilities:  Enters and prepares the room for cleaning.  Makes bed.  Dusts the room and furniture.  Replenishes guestroom and bath supplies.  Cleans the bathroom.  Cleans the closet.  Vacuums and racks the carpet.  Checks and secures the rooms.  Replenish amenities according to the operational standards.  Deliver and retrieve items on loan to guests e.g. iron and ironing boards  Ensure security of guest rooms and privacy of guests  Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required  Cleans guest bathroom/bed room/floor corridor.  Responsible for replenishment of guest complimentary water.  Responsible for the cleanliness and maintains of work area.  Responsible for the Hotel property in the work area.  Attends to guest calls, guest requests /guest complaints in the area assigned to him.  Authorize to enter in guestrooms for cleaning and providing turn down services as per requirement.  Responsible for following the standard operating procedures.  Responsible for achieving and exceeding the guest satisfaction score. Show less