Anjana Singh
QA Specialist at Card Compliant- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
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Intermediate SQL
Johnson County Community CollegeJun, 2017- Oct, 2024 -
ISTQB
ASTQB - Official Page - American Software Testing Qualifications BoardMay, 2017- Oct, 2024
Experience
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Card Compliant
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United States
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Technology, Information and Internet
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1 - 100 Employee
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QA Specialist
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May 2016 - Present
Design and executive test plans and perform QA review on software applications and production reports. Record and document results and compare to expected results. Detect software failures so that defects may be discovered and corrected. Generate historical analysis of test results. Examine SQL code and execution of code in various environments Verify specific action or function of code. Develop and document application test plans based on software requirements and technical specifications. Create meaningful error handling procedures for application code. Effectively reporting bug/defects and performing retesting and Regression testing on the applications. Participate in application planning meetings, stand up meeting and scrum meetings. Perform reviews, walk-throughs, or inspections. Review client deliverable for correctness, completeness and accuracy Preparing QA documentation as well as production documentation Review unclaimed property filings and related process documents
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H&R Block
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United States
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Retail
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700 & Above Employee
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Data Review Specialist
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Jan 2016 - May 2016
• Daily analysis of data and identifying patterns to minimize the fraudulent efforts. • Attending daily morning meetings and discuss about the new rules and introduced techniques and new studies. • Understanding the e-filed taxes and looking out for new patterns and helping tax payers to understand the problems and help them find out solutions. • Updating yellow reports twice a day and looking out for unusual changes in the pattern. • Daily analysis of data and identifying patterns to minimize the fraudulent efforts. • Attending daily morning meetings and discuss about the new rules and introduced techniques and new studies. • Understanding the e-filed taxes and looking out for new patterns and helping tax payers to understand the problems and help them find out solutions. • Updating yellow reports twice a day and looking out for unusual changes in the pattern.
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Keane India
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Gurgaon, India
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QA Tester
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Dec 2004 - Mar 2006
• Worked in Agile environment, attended sprint plan meetings, daily stand up meetings. • Reviewed requirements documents. Tested Customer module, payment module and developed and executed test cases for transfer amount module. • Developed Test plan and test cases for all the user stories. Prepared test data by executing SQL queries. Executed Test cases in Quality Center. Created Defects, reported defects and tracked with the team. • Executed SQL queries to compare the data in database with GUI and web services, UNIX / Linux commands Executed. • Developed RTM to trace the requirement with test cases. • Performed regression, load and functional/performance testing on dozens of applications using both automated and manual testing methods. • Excelled in finding, documenting and reporting bugs, errors, flaws and other issues. • Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule. • Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.
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Bharti Airtel Services
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Telecommunications
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700 & Above Employee
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Customer Relationship Executive
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Jul 2002 - Nov 2004
• Performed duties in the account retention department retaining customers who wanted to cancel their accounts. • Answered inbound calls in support of customer needs and conveyed step by step instructions to resolve issues. • Performed queries in multiple databases. • Monitored clients’ requirements and ensured best quality-oriented customer services. • Established a regular contact with the customers through phone and email. • Attended regular meetings and reviewed the progress of work and services. • Analyzed and ensured that assigned team is working on targets while maintaining the dignity and principles of company. • Ensured the timely delivery of services by checking all the associated machineries. • Answered the customer queries and resolved customer service dissatisfaction. • Conveyed to customers about telecom rules, new programs, charges, services, and its ability to provide credits. • Excelled in approaching new customers and providing after sales services. • Demonstrated good communication skills and helped many customers with their unsolved issues. • Consistently recognized for excellent performance
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Radisson Blu Plaza Delhi
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India
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Hospitality
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200 - 300 Employee
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Public Relations Officer
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Sep 2000 - Jun 2002
• Planning and executing annual public relations and marketing activities to support the business objectives of the hotel. • Coordinating with media to provide them required information, assisted in media planning and ensured proper media placement. • Worked with hotel website development team to post press releases, articles and other marketing information. • Worked closely with key partners throughout the organization, including Marketing, Community Affairs, Business Lines and Senior executives. • Assisted with Development and implementation of strategic public relation plans (Short term and Long term) • Respond to media inquiries; worked with internal subject matter experts to gather needed information.
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Print and Satellite Media, Production Houses
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New Delhi, India
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Crime Reporter
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Mar 1999 - Aug 2000
• Conducting interviews with readers, sources and anyone directly indirectly involved in a story. • Quickly collecting and analysing information on any breaking news stories. • Writing features and news stories and then submitting them to the editor before publication. • Involved in picture selection and the layout design of a page. • Attending press launches, meetings and conferences etc. • Sourcing and interviewing professionals, victims and academics for case studies and comments. • Conducting interviews in person and over the phone. • Reviewing products and services and then writing pieces about them. • Producing marketing and promotional material for the publication. • Responding quickly and professionally to tip offs. • Has been awarded as the bravest girl in the media house. • Known to be part of the team who has helped capturing many known criminals for the Indian television show "India's most wanted"
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Education
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2017 - 2017
Johnson County Community College
Certification Course, Information Technology -
2014 - 2015
H2K Infosys.com
Quality Assurance, Computer Software Engineering -
1998 - 1999
Devi Ahilya Vishwavidyalaya
Bachelor's Degree, Journalism and Mass Communcation -
1993 - 1997
North Maharashtra University
Bachelor's Degree, Business/Commerce, General -
1982 - 1993
Kendriya Vidyalaya
High School, Science /Mathematics
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