Experience

Cargills Bank Limited

• Sri Lanka
• Banking
• 300 - 400 Employee

• Assistant Manager - Retail Banking

  • Jul 2018 - Present

   Leading special cleansing projects  KYC documentation completion project for the existing customer base  E statement Activation project for the overall customer base  Implementing processes to promote Electronic Banking for the customers, such as Internet Banking & Mobile Banking activation  Introducing/ monitoring new products and its operational guidelines Conducting training programs for the branch staff on Banking Operations & Audit Inspections to ensure smooth operational functionality of the branches Devising assignments & carrying out online exams for the branch staff Performing Operational Risk Manager duties pertaining to Retail Banking Department via engaging in the bank’s Operational Risk Identification, Assessment & Mitigation processesAccomplishments  2018 - Till date, Member of the bank’s KYC steering committee & actively involving in KYC data system (Compass), implementation by carrying out User Acceptance Tests & involving in further developments in liaise with prevailing requirements of the bank 2018 - Till date, Devised a KYC cleansing project for a customer base of 17,000, leading the team allocated & obtaining 40% required documentation within a short span of 4 months with minimal resources 2017 - Designing the bank’s prevailing Account Opening Mandate for Personal Savings & Current Accounts 2017 > Responsible for the Process Implementation & leading the bank’s special estimates & projects registrations  2019 > Promoted Internet Banking & Mobile Banking to existing & future customers to encourage paperless banking 2017 - Implementation of Centralized Account Opening Process complying with prevailing laws/ regulations/ standards/ banking practices 2017 - Implementation of Digital Archiving Process for archiving Account Opening Documentation 2019 - Till date, Registration of the existing customer base for E-statements & Promote drive green initiatives with the bank Show less

• Assistant Manager - Operations Department

  • Oct 2015 - Jul 2018

   Providing strategic leadership & managing the Central Account Maintenance Dept. consisting of 12 staffs Adhere to KYC, anti-money laundering & sanctions regulations compliance  Prepping the operational procedures & Implementing Digital Archiving Process for Centralized Account Opening Process Performing User Acceptance Tests (UATs) & implementing Centralized Account Opening Process in-line with the Business requirements & laws/ regulations/ standards compliance  Periodically reviewing Centralization/ Digital Archiving process to initiate enhancements & eliminate non value additions Authorization/ approval of high value/ high risk transactions of Branches, Remittances & Central Cash Departments Monitor, regulate and enhance services of Central Operations Department Overlooking & authorization of Inward & Outward Local and FCY clearing transactions Authorization of Online & Electronic payments/ Remittance transactions (Inward & Outward SLIPS, CEFT & Telegraphic Transfers, Bulk Payments, etc) Timely reporting of Foreign currency exchange related transaction details to Central Bank (Form 1 & Form 2) Show less



National Development Bank PLC (NDB)

• Sri Lanka
• Financial Services
• 700 & Above Employee

• Assistant Manager - Kohuwela Branch

  • Feb 2008 - Dec 2012

   Ensure smooth functionality of the overall daily operations, conducting audit checks & ensure strict adherence bank procedures/ policies Exercise discretionary authority & lead subordinates in daily job tasks In charge of overall marketing aspects & assisting in achieve bank targets Handling High Net Worth customers whilst sustaining high quality standards of customer service/ satisfaction  Achieve revenue and customer retention goals while increasing client profitability through relationship building & outstanding service delivery Show less

• Banking Associate

  • Sep 2005 - 2008