Anjana Joshi
Manager, Client Services at Marchex- Claim this Profile
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Bio
Brian Stern
During the two years working together at Marchex, Anjana repeatedly demonstrated her ability as a quick learner and diligent, detail oriented member of the team. When given the opportunity to take on more responsibilities - whether it be as a technical resource, project manager or team leader - Anjana always rose to the occasion. Anjana consistently maintained a positive and professional attitude through no shortage of stressful situations. Anjana was a tremendous resource for myself and the team. Tt was a true pleasure to work with her.
Ocean Crawford
Anjana reported to me for over a year during my time at Marchex. She brings many different talents to her teams: diverse technical skills, strong leadership capacity, impeccable prioritization/time management skills, and the ability to quickly recognize issues and execute on solutions. She provides clients with robust yet digestible information and is known among her client base for her ability to troubleshoot the most complex of situations. In addition to her client-facing skills, Anjana is also a strong contributor to her teams in terms of training and leading. She is highly adept at improving processes with measurable results. Some examples include developing a new and improved training program, establishing recurring technical syncs to share her knowledge, bringing various teams together to get alignment on processes, and publishing a wealth of self-made resources that are used widely throughout her org. A natural leader, Anjana inspires others to reach new heights and challenge what they think they're capable of accomplishing. I look forward to seeing all that she will accomplish in her career.
Brian Stern
During the two years working together at Marchex, Anjana repeatedly demonstrated her ability as a quick learner and diligent, detail oriented member of the team. When given the opportunity to take on more responsibilities - whether it be as a technical resource, project manager or team leader - Anjana always rose to the occasion. Anjana consistently maintained a positive and professional attitude through no shortage of stressful situations. Anjana was a tremendous resource for myself and the team. Tt was a true pleasure to work with her.
Ocean Crawford
Anjana reported to me for over a year during my time at Marchex. She brings many different talents to her teams: diverse technical skills, strong leadership capacity, impeccable prioritization/time management skills, and the ability to quickly recognize issues and execute on solutions. She provides clients with robust yet digestible information and is known among her client base for her ability to troubleshoot the most complex of situations. In addition to her client-facing skills, Anjana is also a strong contributor to her teams in terms of training and leading. She is highly adept at improving processes with measurable results. Some examples include developing a new and improved training program, establishing recurring technical syncs to share her knowledge, bringing various teams together to get alignment on processes, and publishing a wealth of self-made resources that are used widely throughout her org. A natural leader, Anjana inspires others to reach new heights and challenge what they think they're capable of accomplishing. I look forward to seeing all that she will accomplish in her career.
Brian Stern
During the two years working together at Marchex, Anjana repeatedly demonstrated her ability as a quick learner and diligent, detail oriented member of the team. When given the opportunity to take on more responsibilities - whether it be as a technical resource, project manager or team leader - Anjana always rose to the occasion. Anjana consistently maintained a positive and professional attitude through no shortage of stressful situations. Anjana was a tremendous resource for myself and the team. Tt was a true pleasure to work with her.
Ocean Crawford
Anjana reported to me for over a year during my time at Marchex. She brings many different talents to her teams: diverse technical skills, strong leadership capacity, impeccable prioritization/time management skills, and the ability to quickly recognize issues and execute on solutions. She provides clients with robust yet digestible information and is known among her client base for her ability to troubleshoot the most complex of situations. In addition to her client-facing skills, Anjana is also a strong contributor to her teams in terms of training and leading. She is highly adept at improving processes with measurable results. Some examples include developing a new and improved training program, establishing recurring technical syncs to share her knowledge, bringing various teams together to get alignment on processes, and publishing a wealth of self-made resources that are used widely throughout her org. A natural leader, Anjana inspires others to reach new heights and challenge what they think they're capable of accomplishing. I look forward to seeing all that she will accomplish in her career.
Brian Stern
During the two years working together at Marchex, Anjana repeatedly demonstrated her ability as a quick learner and diligent, detail oriented member of the team. When given the opportunity to take on more responsibilities - whether it be as a technical resource, project manager or team leader - Anjana always rose to the occasion. Anjana consistently maintained a positive and professional attitude through no shortage of stressful situations. Anjana was a tremendous resource for myself and the team. Tt was a true pleasure to work with her.
Ocean Crawford
Anjana reported to me for over a year during my time at Marchex. She brings many different talents to her teams: diverse technical skills, strong leadership capacity, impeccable prioritization/time management skills, and the ability to quickly recognize issues and execute on solutions. She provides clients with robust yet digestible information and is known among her client base for her ability to troubleshoot the most complex of situations. In addition to her client-facing skills, Anjana is also a strong contributor to her teams in terms of training and leading. She is highly adept at improving processes with measurable results. Some examples include developing a new and improved training program, establishing recurring technical syncs to share her knowledge, bringing various teams together to get alignment on processes, and publishing a wealth of self-made resources that are used widely throughout her org. A natural leader, Anjana inspires others to reach new heights and challenge what they think they're capable of accomplishing. I look forward to seeing all that she will accomplish in her career.
Credentials
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Project Management Professional (PMP)®
Project Management InstituteOct, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceSep, 2023- Nov, 2024
Experience
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Marchex
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Manager, Client Services
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Jan 2023 - Present
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Associate Account Manager - Mid Market
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Apr 2022 - Present
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Account Coordinator
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Mar 2021 - Apr 2022
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SmartDesk
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success and Digital Marketing Intern
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May 2020 - Aug 2020
• Partnered with the executive team to develop customer success and sales strategies to expand the customer base and increase product revenues. • Conducted campaigns: SMM, SEM, SEO from planning, customer coordination, design, execution, monitoring, assessment, adjustment and completion to drive engagement, conversions and revenue for clients. • Increased web traffic by 23% by assisting clients with blog development, website maintenance and content optimization for… Show more • Partnered with the executive team to develop customer success and sales strategies to expand the customer base and increase product revenues. • Conducted campaigns: SMM, SEM, SEO from planning, customer coordination, design, execution, monitoring, assessment, adjustment and completion to drive engagement, conversions and revenue for clients. • Increased web traffic by 23% by assisting clients with blog development, website maintenance and content optimization for SEO. • Conducted market research and analyzed the competitive landscape within the USA and Canadian CRM industries to provide recommendations to Marketing & Sales and Program Management executives which resulted in modifications to the software capabilities and pricing structure. • Improved application upgrade rates by 35% through successful marketing of software upgrades to existing customers. Show less • Partnered with the executive team to develop customer success and sales strategies to expand the customer base and increase product revenues. • Conducted campaigns: SMM, SEM, SEO from planning, customer coordination, design, execution, monitoring, assessment, adjustment and completion to drive engagement, conversions and revenue for clients. • Increased web traffic by 23% by assisting clients with blog development, website maintenance and content optimization for… Show more • Partnered with the executive team to develop customer success and sales strategies to expand the customer base and increase product revenues. • Conducted campaigns: SMM, SEM, SEO from planning, customer coordination, design, execution, monitoring, assessment, adjustment and completion to drive engagement, conversions and revenue for clients. • Increased web traffic by 23% by assisting clients with blog development, website maintenance and content optimization for SEO. • Conducted market research and analyzed the competitive landscape within the USA and Canadian CRM industries to provide recommendations to Marketing & Sales and Program Management executives which resulted in modifications to the software capabilities and pricing structure. • Improved application upgrade rates by 35% through successful marketing of software upgrades to existing customers. Show less
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BYJU'S
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India
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E-Learning Providers
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700 & Above Employee
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Product Specialist
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Jun 2018 - Jul 2019
• Operational effectiveness methodologies implementation to ensure the product continuity and on-time deliveries enabling continued customer satisfaction. • A core member of the new product development team to analyze customer requests and enable the transformation of requests into technical product requirements. • Product sales demonstration to prospective customers and sales training for new hires. • Lead auditor in the post-sales department auditing the effectiveness of sales… Show more • Operational effectiveness methodologies implementation to ensure the product continuity and on-time deliveries enabling continued customer satisfaction. • A core member of the new product development team to analyze customer requests and enable the transformation of requests into technical product requirements. • Product sales demonstration to prospective customers and sales training for new hires. • Lead auditor in the post-sales department auditing the effectiveness of sales calls and suggesting constructive improvements. Show less • Operational effectiveness methodologies implementation to ensure the product continuity and on-time deliveries enabling continued customer satisfaction. • A core member of the new product development team to analyze customer requests and enable the transformation of requests into technical product requirements. • Product sales demonstration to prospective customers and sales training for new hires. • Lead auditor in the post-sales department auditing the effectiveness of sales… Show more • Operational effectiveness methodologies implementation to ensure the product continuity and on-time deliveries enabling continued customer satisfaction. • A core member of the new product development team to analyze customer requests and enable the transformation of requests into technical product requirements. • Product sales demonstration to prospective customers and sales training for new hires. • Lead auditor in the post-sales department auditing the effectiveness of sales calls and suggesting constructive improvements. Show less
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BYJU'S
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India
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E-Learning Providers
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700 & Above Employee
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Business Development Associate- Sales
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Jan 2018 - Apr 2018
• Strategized and managed independent sale of educational software products. • Piloted innovative marketing strategies that enhanced product demand and resulted in expedited sales • Managed customer service program and communication services for product sales enabling higher customer satisfaction. • Finance estimation and day to day cash transaction registrations. • Strategized and managed independent sale of educational software products. • Piloted innovative marketing strategies that enhanced product demand and resulted in expedited sales • Managed customer service program and communication services for product sales enabling higher customer satisfaction. • Finance estimation and day to day cash transaction registrations.
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Tanotis
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India
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Wholesale Import and Export
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1 - 100 Employee
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Supply Chain Intern
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Jan 2017 - Mar 2017
• Determined product and packaging specification for electronic products like camera, computers, and accessories • Strategized sourcing operations and successfully managed vendors and distributors facilitating uninterrupted and cost-saving supply chain flow. • Determined product and packaging specification for electronic products like camera, computers, and accessories • Strategized sourcing operations and successfully managed vendors and distributors facilitating uninterrupted and cost-saving supply chain flow.
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Tanotis
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India
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Wholesale Import and Export
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1 - 100 Employee
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Human Resources Specialist
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Jun 2016 - Aug 2016
• Administered human resources policies, company procedures, and development programs. • Assisted lead recruiter in creating job descriptions, screening of candidatures and onboarding procedures for new candidates. • Administered human resources policies, company procedures, and development programs. • Assisted lead recruiter in creating job descriptions, screening of candidatures and onboarding procedures for new candidates.
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Carmel PU College - India
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India
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Education Administration Programs
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1 - 100 Employee
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Student Body President
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Jun 2013 - May 2014
• Served as a managerial head of the student body with core responsibilities including student budget finalization. student activity events planning and school policy support from student groups • Lead committees to resolve issues pertaining to students, and bridged communication channels between faculty/staff and the student body. • Served as a managerial head of the student body with core responsibilities including student budget finalization. student activity events planning and school policy support from student groups • Lead committees to resolve issues pertaining to students, and bridged communication channels between faculty/staff and the student body.
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Education
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2019 - 2020
Trent University
Masters of Management, Business Administration and Management, General -
2014 - 2018
R. V. College of Engineering, Bangalore
Bachelor's degree, Biotechnology -
2012 - 2014
Carmel PU College - India
Pre-University Education, Physics, Chemistry, Mathematics and Biology
Community
