Experience

Novo Insurance Broking Services Pvt Ltd

• Insurance
• 1 - 100 Employee

• Business Development Manager

  • May 2023 - Present



Uolo.com

• India
• E-Learning Providers
• 200 - 300 Employee

• Customer Success Manager

  • Apr 2021 - Dec 2021

  >Managed a portfolio of over 150 client accounts, ensuring their satisfaction and success with our platform. >Collaborated with the sales team to onboard new clients and develop customized implementation plans. >Conducted regular check-ins with clients to understand their needs and challenges, and provided solutions to improve their experience. >Analyzed user data and platform usage metrics to identify trends and proactively address potential issues. >Led customer training sessions, webinars and created resources to help clients optimize their use of our platform. >Worked closely with the product development team to provide client feedback and contribute to the ongoing improvement of our platform. >Successfully resolved client issues and managed escalations to ensure timely and effective resolution. >Cultivated strong relationships with key stakeholders at client organizations, leading to increased referrals and upsell opportunities. >Conducted customer satisfaction surveys and utilized feedback to implement improvements to our customer success program. Show less



Ruys Leisure

• India
• Travel Arrangements
• 1 - 100 Employee

• Business Development Executive

  • Feb 2018 - Nov 2020

  >Conducted market research and identified new business opportunities to expand the company's presence in the travel and tourism industry. >Built and maintained strong relationships with key partners and stakeholders to drive business growth and increase revenue. >Collaborated with internal teams such as marketing, operations, and product development to ensure alignment with the company's growth objectives. >Negotiated contracts and pricing with clients to ensure profitability while maintaining strong client relationships. >Conducted competitor analysis and identified trends and insights to stay ahead of industry changes and effectively position the company in the market. >Worked closely with the customer service team to ensure customer satisfaction and resolve any issues or concerns. >Implemented and utilized CRM software to manage and track leads, opportunities, and sales progress. >Developed and presented reports and updates on business development activities to the senior leadership team. Show less



AS Corporation

• Raipur, Chhattisgarh, India

• Mangmement Trainee

  • Jan 2015 - Jan 2016

  >Managed the day-to-day operations of the company's iron and ore production facility, ensuring safety, quality, and efficiency. >Oversaw a team of production staff, providing guidance, training, and feedback to ensure optimal performance and productivity. >Implemented and enforced company policies and procedures to ensure compliance with regulatory requirements and industry standards. >Developed and managed production schedules, inventory levels, and resource allocation to meet customer demand and optimize production output. >Conducted regular quality checks and inspections to ensure adherence to product specifications and standards. >Developed and maintained relationships with suppliers, vendors, and customers to ensure a reliable supply chain and timely delivery of products. >Identified opportunities for process improvements and implemented changes to increase efficiency and reduce costs. >Developed and managed the company's budget, forecasting revenue and expenses, and providing regular financial reports to the senior leadership team. Led and participated in safety and compliance training programs for employees and ensured compliance with safety regulations and best practices. >Conducted regular performance evaluations and provided coaching and feedback to employees to improve performance and support career growth. Show less



Durdarshan chhattisgarh

• Raipur, Chhattisgarh, India

• Show Host

  • Mar 2015 - Nov 2015

  >Presented news reports and conducted interviews in a professional and engaging manner, delivering accurate information to viewers. >Conducted thorough research and preparation for each news segment, ensuring accuracy and credibility of the information presented. >Worked with the production team to develop engaging news content and graphics to enhance the viewing experience. >Followed ethical and professional standards in reporting news, adhering to the principles of journalism and editorial policies. >Maintained strong relationships with guests and sources, cultivating a network of contacts to support news coverage. >Developed scripts and created news packages for the news, incorporating a range of perspectives and sources to provide a comprehensive coverage of events. >Worked with the camera and production team to ensure effective delivery of news content and adherence to production schedules. >Participated in team meetings and brainstorming sessions to develop new ideas for news content and shows. >Maintained a professional and approachable on-air persona, representing the Doordarshan News brand effectively Show less