Experience

Foodland

• United States
• Retail Groceries
• 300 - 400 Employee

• Customer Service Representative

  • Sep 2022 - Present



Lindt Home of Chocolate

• Switzerland
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Retail Sales Associate

  • Nov 2021 - Jan 2022

  It was contractual job. Duties assigned to perform were like; • Assisted customers by answering questions and fulfilling their orders. • Answered product questions with up-to-date knowledge of sales and store promotions. • Provided accurate information about promotions, customer programs and products, helping drive high customer retention. • Issued receipts and processed refunds, credits or exchanges. It was contractual job. Duties assigned to perform were like; • Assisted customers by answering questions and fulfilling their orders. • Answered product questions with up-to-date knowledge of sales and store promotions. • Provided accurate information about promotions, customer programs and products, helping drive high customer retention. • Issued receipts and processed refunds, credits or exchanges.



Arrow Workforce Solutions

• Canada
• Staffing and Recruiting
• 100 - 200 Employee

• Vaccine Contact Centre- CSR (Process & Operations)

  • Sep 2021 - Oct 2021

  It was contractual job for two months, the job duties were like; attending the calls from customer’s regarding booking of vaccination, or sending them certificates of vaccine. Moreover, resolves customer issues regarding booking and downloading of certificates and answers questions. Maintained strong call control and quickly worked through scripts to address problems. Handled client inquiries with exceptional professionalism and enthusiasm. It was contractual job for two months, the job duties were like; attending the calls from customer’s regarding booking of vaccination, or sending them certificates of vaccine. Moreover, resolves customer issues regarding booking and downloading of certificates and answers questions. Maintained strong call control and quickly worked through scripts to address problems. Handled client inquiries with exceptional professionalism and enthusiasm.



Axis Bank

• India
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Oct 2018 - Oct 2019

  I worked as a Customer Service Officer- Premium Services From October 2018 to October 2019 Services performed by me during this job: # Collected customer feedback and made process changes to exceed customer satisfaction goals. # Educated clients on account services and resolved client inquiries regarding statement information and account balances. # Completed data entry to record call notes, suggestions and questions. # Offered basic technical support for clients on wide range of company products. # Established and accurately prepared customers accounts to complete new purchases. Show less