Experience

Hotel Altstadt Vienna

• Germany
• Hospitality
• 1 - 100 Employee

• Revenue Managerin plus

  • Oct 2020 - Present

  Strategic pricing, bundling, reporting, benchmarking, forecasting, budgeting, commission handling. Full on e-commerce. Metasearch. Content management on all channels & hosting of WBE. Hoteltech: Protel OnPrem including interface management with channel manager, Code2Order, Revinate. Marketing: automated & individual campaigns, segmentation, CPC / CPA, website maintenance via CMS Typo3. Fire prevention officer.

• Marketing and Experience Team member

  • Apr 2019 - Present

  website work ranging from maintenance to content creation, conceptualizing & introducing a tailor made loyalty program, co-working with graphic designer, webmaster, photographers & printery

• Front Office Agent

  • Nov 2018 - Sep 2020

  reservation handling, check-in & check-out, concierge, cash handling, co-ordinating all departments



The Guest House Vienna

• Vienna

• Front Office Agent

  • Sep 2018 - Oct 2018



HappyCulture Hôtels

• France
• Hospitality
• 1 - 100 Employee

• Hotel Management and Front Office Trainee

  • Sep 2017 - Jan 2018

  I got an insight in all hotel departments, operational management and business development and successfully handled working in an all French environment. Tasks included: - Independently managing full reception shifts - actively developing short and long term revenue management strategies - implementing new cost control systems, in charge of several customer experience projects - handling online reviews in four different languages - assisting in meetings with OTAs and FIT partners - developing group proposals and contracts - effecting quality controls for the housekeeping department ...and many more Show less



das Kolin

• Vienna

• Server

  • Sep 2016 - Jun 2017

  My mission was to always put a smile on our customers' faces by working with high motivation and commitment. Tasks included: - successfully adivising and serving our clients - realizing up-selling potentials - co-working in our team - professionally handling customer complaints - multitasking in a high stress environment - accurately conduct billing and daily settlements. My mission was to always put a smile on our customers' faces by working with high motivation and commitment. Tasks included: - successfully adivising and serving our clients - realizing up-selling potentials - co-working in our team - professionally handling customer complaints - multitasking in a high stress environment - accurately conduct billing and daily settlements.



Vapiano

• Poland
• Restaurants
• 700 & Above Employee

• Show Cook

  • Feb 2014 - Jun 2014

  Vapiano taught me great efficiency and a fine sense for quality. Tasks included: - preparing dishes in front of the customer - adapting recipes to special wishes - handling complaints - working under HACCP standards Vapiano taught me great efficiency and a fine sense for quality. Tasks included: - preparing dishes in front of the customer - adapting recipes to special wishes - handling complaints - working under HACCP standards



easystaff Personaldienstleistungen GmbH

• Austria
• Human Resources
• 1 - 100 Employee

• Sales Promoter

  • Oct 2012 - Jun 2014

  approaching customers directly, successful sales promotion, conducting surveys, cloakroom attendant approaching customers directly, successful sales promotion, conducting surveys, cloakroom attendant