Senior Swim Crew Coordinator

• Sep 2023 - Present

Recruitment Coordinator

• Aug 2023 - Sep 2023

Risk Management Supervisor

• Jul 2023 - Aug 2023

• Analyze data from financial reports organized by the Risk Management Team for further analysis and respective action to the company's Finance and Accounting Teams• Organize and double-check data input regarding finances and chargebacks for each website and/or company on a monthly basis• Retrieve monthly financial statements for each website and its respective accounts and deliver the information to Dubai executives• Communicate with multiple payment gateways and payment processors to obtain, relay, and confirm finance information relevant to risk activity• Pass on information from upper management to employees and vice versa• Implementation of department­-related policies• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Show less

Customer Service Team Lead

• Feb 2022 - Jun 2023

• Managed and monitored a team, taking care of their timekeeping, outputs, and general professional growth• Analyzed and documented team member’s progress by updating daily and weekly performance reports• Organized and managed sensitive data input, including company financial statements in excel spreadsheets, retrieving and delivering information to Dubai executives on a daily and monthly basis.• Generated long-term goals for the department, both on a qualitative and quantitative basis, including quarterly personnel and production goals• Created a more efficient workspace by proactively anticipating department needs—asset procurement, data analysis and reports—and sending out weekly departmental email blasts• Scheduled and coordinated virtual and in-person meetings for inter-department and company-wide calibration• Generated group and individual KPIs to ensure adherence to the client’s service-level agreement (SLA)• Facilitated customer service training for national and international offices, including Amsterdam Show less

Customer Service Representative

• Aug 2021 - Jan 2022

• Piloted email and call support, sending out 60 to 150 emails and 6-10 calls on a daily basis• Anticipated customer needs and provided them with high-quality service to ensure customer satisfaction• Designed, wrote, and implemented a department-wide handbook, including product knowledge and standard operating procedures• Became the point of contact between the Philippine base of operations and Dubai executives

PH Video Representative

• Jan 2021 - Jul 2021

• Coordinated with YouTube Music and VEVO on behalf of Ditto Music, ensuring that artist requests for their music and video releases are all sorted on time, including Record Label clients.• Took charge of Video Rights management, processing and sending content to VEVO for live music video premieres• Handled trainings and refreshers on YouTube Music, YouTube Reels, VEVO, and other video-based music platforms for both new-hires and tenured staff• Became the point of contact between the worldwide Ditto Video Team and the Philippine base of operations for any technical issues, concerns, etc. Show less

Support Advocate

• Oct 2019 - Jul 2021

• Handled email support and social media support for multiple artists worldwide• Piloted the live chat support • Created training modules and presentations for new support staff • Trained new support staff for the Philippine and the Latin American Teams • Performed quality assurances for PH support staff performance

Digital Marketing Specialist

• Nov 2018 - Jan 2019

• Content creation from editing GIFs to movie clips and images• Maintained and grew social media channels including Facebook, Instagram and Twitter• Coordinated with different departments, key influencers, and management in the TV and movie industry for digital promotions• Researched and proposed online marketing tactics to deploy across social media platforms• Covered multiple events for multiple channels: movie premieres, press conferences, and concerts among others

Channel and Marketing Assistant

• Jun 2016 - Nov 2018

• Assisted in OTG events for the TV department, from pre-production to post-event recaps• Helped the Marketing Supervisor with creating Digital Marketing plans, including day-to-day content and monthly goals• Maintained and grew social media channels including Facebook, Instagram and Twitter for four different TV channels• Planned daily posts across all social media platforms, and monitored engagement to be reported to the Marketing Supervisor

Television Production Assistant

• May 2014 - Jun 2014

• Prepared checklists for pre-production meetings • Assisted the Assistant Director and Director for production concerns including continuity in costuming, and prop and actor placements • Had basic post-production editing training, delivery of content from the post-production team to the airing management team • Learned basic screenwriting • Threw lines with artists and assisted them for shooting schedules • Prepared checklists for pre-production meetings • Assisted the Assistant Director and Director for production concerns including continuity in costuming, and prop and actor placements • Had basic post-production editing training, delivery of content from the post-production team to the airing management team • Learned basic screenwriting • Threw lines with artists and assisted them for shooting schedules