Experience

Friendly Society Private Hospital

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Administration Services Team Leader

  • Apr 2021 - Present

  - Forecasting elective theatres, emergency admissions and occupancy levels on a week-to-week basis to ensure that all areas are efficiently and sufficiently covered and utilising unexpectedly slow periods to cross-train and succession plan current staff. Rostering adequate staff to reach these levels whilst considering individual circumstances and possible approved flexible working arrangements. - Reviewing policies regularly and implementing changes to processes to ensure accuracy and accountability whilst providing coaching and monitoring to those who have room to improve- Monthly face to face interviews with staff to ensure they are doing well and have all necessary items to achieve their goals whilst utilising this opportunity to further enhance working relationships and team morale- Reviewing Riskmans and highlighting areas for improvement or opportunities to mitigate or minimise risk/health and safety- Performing audits on various data entry targets and the Queensland Health error reports in line with our KPIs and generating appropriate reports Show less

• Theatre bookings and theatre pre-admissions

  • Apr 2021 - Present

  - Actioning booking requests received from surgeon’s rooms for both planned and emergency theatre cases and communicating unscheduled requests with the theatre NUM to ensure that we have sufficient staff, time and theatre availability and booking additional equipment with external providers such as radiology and anaesthetist’s rooms where required. - Familiarisation with surgical procedures, terminology and requirements when booking surgeries as well as specific details including each surgeon’s required time to perform surgeries, awareness of clashing/overlapping theatre schedules, equipment and surgeon/anaesthetist availability - Collecting sensitive information accurately to ensure that charts are compiled accurately in a timely manner for our clinical staff to perform their pre-admission checks without compromising patient safety.- Confirming health fund eligibility for patients opting for elective surgeries and determining whether their private health insurance will cover the procedure/hospital fees, if they are financial or within waiting periods. Being sensitive to the patient whilst remaining professional and accurate when communicating outcomes and potential out of pocket costs. Generating fee estimates for procedures should they wish to continue with the procedure by obtaining and documenting financial consent.- Software and administrative skills: High level of administrative skills and easily adaptable to new software. Currently well-versed in Best Practice, TrendCare and WebPas as well as the entire Microsoft and Adobe suites. Show less

• Medical Admissions Officer

  • Nov 2020 - Nov 2021

  - Bed occupancy awareness and liaising with the Hospital Coordinator before completing admissions for emergency and transferring patients- Receiving external referrals from other specialists, hospitals, emergency departments and liaising with the specialty ward NUM to confirm that we have adequate beds and clinical staff and organisinf possible bed moves depending on the level of care required by the patient- Ensuring financial status before admitting patients to the ward and explaining additional costs that may come from being admitted in a manner that is discreet, sensitive and appropriate to the patient and/or their family member during a time of distress- Adaptability: Working in the weekend and after hours position as well as during the day I have quickly learnt how to prioritise my responsibilities whilst maintaining stakeholder relations. I have learnt how to make the best decisions to gain successful outcomes with the resources I have available to me. Show less



Central Medical Bundaberg

• Bundaberg, Queensland, Australia

• Medical Office Receptionist

  • Jun 2020 - Nov 2020

  Exercising a high level of professionalism and compassion in interacting with a wide range of people providing empathetic care to patients and their families. Managing and maintaining the general running of daily medical reception duties including responding to patient enquiries, scheduling appointments for new and exisiting patients, providing information about procedures to patients, managing patient billings referrals and hospital admissions, preparation and distribution of medical correspondence to other medical providers as well as facilitating patient billing and taking payments. Accounts prepared and processed include self-funded patient Billings, DVA payments, WorkCover claims, third party payments and Medicare claims. Ability to understand and interpret medical terminology and applying the principles of confidentiality, privacy and security within a medical environment. Daily clerical work includes, but is not limited to: maintaining patient records, filing, faxing and handling incoming/outgoing emails and physical mail in a timely, efficient and professional manner with a typing speed of 80 WPM. Experience in medical software includes BestPractice, BestPractice Specialist, Microsoft Office and Adobe suites. Show less



Crown Resorts

• Australia
• Hospitality
• 700 & Above Employee

• Acting Assistant Casino Manager

  • Aug 2016 - Dec 2019

  • Decision making: Acting as the most senior manager in the area during off-peak periods responsible for decisions relating to customer, labour and expense whilst considering budgetary targets including revenue, costs, HR and performance measures. • Business strategy: Accountable for contributing to the broader strategy of the area through short term goals to be implemented by the team.

• Centralised Rostering

  • Jul 2016 - Dec 2019

  • Stakeholder engagement: Communication with various internal stakeholders including the General Manager, Casino Managers, Assistant Casino Managers, the training team, Workforce Planning and Modified Duties. • Communication: Exemplary written and verbal communication, liaising with stakeholders of several departments and levels to communicate ideas and daily tasks where required. Daily reports sent to various departments and levels of management to communicate daily staff allocations and costs.• Autonomy: Working independently in a fast-paced environment with competing priorities with tight deadlines. • Efficiencies: Maximising efficiencies across the Table Games business unit regarding the effective rostering of dealers whilst considering logistical barriers such as game skill, coding, injury prevention, whiteboards and returning injured dealers to full duties. Increasing spreads during peak times whilst minimising leakage decreasing labour costs. Day-to-day role includes high level problem solving and decision-making skills whilst maintaining effective networks. Show less

• Area Manager

  • Mar 2015 - Dec 2019

  • Customer Service: Appreciating the role that customers and patrons play in the business and ensuring that all decisions are made with these stakeholders to be considered. Working in an extremely diverse workplace I have been able to establish sound customer service practices whilst keeping in mind varying cultural and socio-economic related factors. • Dispute resolution: High level of dispute resolution finding the best outcomes with both the business and customer comfort in mind whilst also considering various regulatory and compliance requirements. • People management: Area Manager of the Year 2016. Management of up to 12 direct reports through highly effective and transparent two-way communication whilst also ensuring that the customer experience and Crown’s service values are delivered by all dealers within my team. I have a highly developed personal leadership style refined through the Leadership Development Program and I am natural mentor and leader to those around me. I personally coached and mentored a croupier who went on to win Crown Trainee of the Year 2016 and Victorian Training Award’s Trainee of the Year 2016. • Compliance: Ensuring compliance requirements are met according to VCGLR guidelines through ongoing audits providing effective coaching, communication and potential retraining where expectations are not met. • High attention to detail: Monitoring patron levels and demands and increasing price points, table spreads and staffing games to maximise patron satisfaction and to capture peak patron activity. Show less

• Croupier

  • Nov 2008 - Mar 2015

  • Mentoring: Volunteered my own time to assist with new trainees in learning new and challenging Table Games. I worked alongside the trainers to help new Croupiers develop their technical skills as well as behavioural expectations in the business.• Frontline customer service: As a Croupier I was required to work rotating shifts of 8-10 hours across various hours of the 24 hour business whilst delivering consistent and outstanding customer service. This involves maintaining confidences as protected by the Privacy Act, dealing the various casino games in compliance with the Standard Operating Procedures as specified in the Casino Act. My day-to-day role involved dealing to patrons and ensuring they were enjoying their time at my table as well as communicating with management and peers to ensure the business was able to operate efficiently. Show less