Experience

Cognitive Medical Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Business Analyst

  • May 2023 - Present



Lumeris

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Operations Specialist

  • Sep 2020 - May 2023

  • Developed and maintained weekly and monthly sales operations dashboards within Excel to track projection vs growth for all markets. • Prepared presentations with summarized data trends used in quarterly executive board meetings. • Performed in a Salesforce.com Administrator role. Created over 30 reports and 10 dashboards within 6 months of Salesforce implementation. • Analyzed and summarized annual broker surveys with suggestions on plan improvement for the following year. • Managed relationships with broker partners. Served as triage, supporting and resolving any issues. • Oversaw all third-party marketing material, working with various departments to ensure all regulations were met. Show less



Stanford Medicine Partners

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Sr. Operations Specialist – Sales and Marketing

  • Dec 2017 - Sep 2020

  • Developed marketable materials and member communications—applying plain language and readability principles, e.g., member newsletter, welcome kit, summary of benefits, magnets, flyers, etc. Produced over 40 materials and communications since 2016.• Served as relationship manager to print vendor. End-to-end management in the production and mailing of materials—determined specs, quantity, provided artwork and clean mailing lists for print. Control inventory and allocate supplies as needed.• Served as relationship manager to website vendor. Responsible for all features of the plan website, ensuring it is updated, maintained and functional. • Managed Customer Relationship Management (CRM) system, including the build of marketing campaigns and reports.• Managed broker contracts and certification files. Oversaw certification process for 300+ brokers annually. Served as support, resolving related issues. Reduced cost through implementation of online training. • Performed root cause analysis and worked with internal departments to investigate and resolve issues.• Coordinated with Compliance to ensure regulatory filing. Show less

• Sales and Marketing Operations Coordinator

  • Dec 2015 - Dec 2017



University HealthCare Alliance, Stanford Health Care

• San Francisco Bay Area

• Marketing Events Coordinator

  • Oct 2014 - Dec 2015

  • Planned events and monthly member meetings, including booking event space, organizing event calendar, and managing member mailing list and invitations. • Coordinated event logistics, including signage, catering, room setup and AV requirements. Contracted through Kimco Staffing Services. • Planned events and monthly member meetings, including booking event space, organizing event calendar, and managing member mailing list and invitations. • Coordinated event logistics, including signage, catering, room setup and AV requirements. Contracted through Kimco Staffing Services.



Cinemark

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant Manager

  • Jan 2008 - Nov 2015

  • Directed operation to ensure the company policies and procedures are followed at all times. • Performed various customer service duties, e.g., assist customers with questions, concerns, or complaints. • Performed administrative duties, such as data entry, intake of emails and phone calls. • Executed staff training and development. • Carried out money room duties, including safe balance, money drops and deposits. • Daily concessions inventory control. • Directed operation to ensure the company policies and procedures are followed at all times. • Performed various customer service duties, e.g., assist customers with questions, concerns, or complaints. • Performed administrative duties, such as data entry, intake of emails and phone calls. • Executed staff training and development. • Carried out money room duties, including safe balance, money drops and deposits. • Daily concessions inventory control.