Agile Coach/Scrum Master/Trainer

• Apr 2019 - Present

Co-Founder Sisters in Diversity

• Feb 2020 - Jun 2023

Founder - Academy for Intercultural management & skills training

• Mar 2019 - Jun 2023

Sessions with clients result in: * developing the intercultural competence and skills of individuals, teams and organisations * enabling clients to manage the international element of their business more effectively and efficiently * preparing expats for their new work environment during onboarding so that they can function in their new environment more quickly, effectively and comfortably Sessions with clients result in: * developing the intercultural competence and skills of individuals, teams and organisations * enabling clients to manage the international element of their business more effectively and efficiently * preparing expats for their new work environment during onboarding so that they can function in their new environment more quickly, effectively and comfortably

Accredited member of Hofstede Insights International Network of International Consultants

• Aug 2019 - Sep 2021

www.hofstede-insights.com Accredited member of Hofstede Insights International network of Intercultural Consultants https://www.linkedin.com/company/hofstede-insights/ Sessions with clients result in: * developing the intercultural competence and skills of individuals, teams and organisations * enabling clients to manage the international element of their business more effectively and efficiently * preparing expats for their new work environment during onboarding so that they can function in their new environment more quickly, effectively and comfortably Show less

Principal Advisory Solution Consultant

• Jan 2018 - Feb 2019

My job is to be the customer’s trusted advisor and make them understand how modern cloud services can help to seize new business opportunities and innovate faster. I love to generate storylines based on customer journeys to illustrate the value of Digitization. Comparing the current situation ('as-is') to the ('to-be') and showing this using customer journeys and story telling results in an amazing effect for both technical and non-technical people. My job is to be the customer’s trusted advisor and make them understand how modern cloud services can help to seize new business opportunities and innovate faster. I love to generate storylines based on customer journeys to illustrate the value of Digitization. Comparing the current situation ('as-is') to the ('to-be') and showing this using customer journeys and story telling results in an amazing effect for both technical and non-technical people.

Industry Architect for Finance Industry

• Jun 2016 - Dec 2017

My skills are a true mix of: + translating business challenges into propositions (outside in and inside out)+ simplifying complex topics+ switching between strategic, tactical and operational processes+ architect design + building relations+ business development+ client focusMy focus is on challenges in the Finance Industry, mainly regulations like GDPR (AVG in Dutch), PSD2, Mifid, Basel etc. The Oracle technology products can offer solutions to be compliant to these regulations and also see them as an opportunity instead.Topics: big data, chatbots, reporting, middleware, mobile, security, and Internet of Things (IoT). Show less

Principal Solution Consultant Customer Experience

• Dec 2011 - May 2016

Enabling customers (both B2B and B2C) to engage with their customers, mainly on strategic and tactical level. This results in real customer experience.Answering the question: How does my organization deal with:#Social media#Marketing#Sales force automation#Service #Contact center#CPQ#Commerce#Knowledge#Rules engine (Oracle Policy Automation)#Integration (SAAS and PAAS)

Business Consultant / Pre-Sales

• May 2009 - Dec 2011

NedGraphics is a local Dutch IT company serving the local government market with GIS software (Geographical Information Systems). As a Business Consultant I have been responsible for the mixture of technical and commercial activities related to the software NedGraphics develops for local government market. Furthermore I supported the sales team in the making of bids for clients/prospects, but also perform product demonstrations, marketing, seminars etc. Next to this I have also involved in product design, requirements and marketing for new software applications for Dutch local governments. Show less

Senior advisor Process and Quality Management

• Nov 2006 - Mar 2009

At Rabobank International, COS department (Corporates Operations and Services) I worked as a Process and Quality manager (in Dutch: Adviseur Proces- en kwaliteitsmanagement). The department is responsible for International transaction payments for corporate clients. I advised the management regarding security measures, assisted in audits and law and legislation. Next to this I performed Risk Self Assessments, Risk analyses and advised the management about actions to take to control and mitigate risks. We set up and rolled out a process architecture, divided in strategic, tactical and operational level processes. Show less

International Project manager - Process improvement

• Sep 2004 - Oct 2006

At LeasePlan Corporation I worked as an International Project manager. The aim of the Process Management project was to ensure consistency and continuity service to corporate clients on an international scale. All services (and processes) had to be unified to enhance the service level to our customers, what we today would call Customer Experience. It was a global project and had to be implemented in all 26 subsidiaries. - Member of works council ( in dutch: Ondernemingsraad) At LeasePlan Corporation I worked as an International Project manager. The aim of the Process Management project was to ensure consistency and continuity service to corporate clients on an international scale. All services (and processes) had to be unified to enhance the service level to our customers, what we today would call Customer Experience. It was a global project and had to be implemented in all 26 subsidiaries. - Member of works council ( in dutch: Ondernemingsraad)

Business Process Management Consultant

• Sep 2001 - Aug 2004

Working for IDS Scheer meant performing many activities for different projects at the same time. A dynamic environment, all to enable customers to optimise their effectiveness of their core (or sometimes enabling) activities. My role was to explain how Process Management works, the do's and don'ts. Coach people how to implement Process Management in an organisation. All other activities related to Process Management, like Risk Management, Balanced Scorecard, KPI's, Performance measurement. Next to this, we implemented our own software tool to be able to support Process Management, called ARIS. Many people have been trained by me in the ARIS basics and advanced methodology, I even trained people to become "ARIS certified". Show less

Consultant

• Mar 1998 - Sep 2001