Experience

Williamson County and Cities Health District

• United States
• Government Administration
• 1 - 100 Employee

• Customer Service Representative II

  • Mar 2022 - Present

  •Performs routine (journey-level) customer service work•Work involves clerical and clinic support for the Special Supplemental Food Program for Women, Infants, and Children (WIC), including providing customer service support and receiving and responding to public inquiries for information and/or services•Works under moderate supervision, with limited latitude for the use of initiative and independent judgment•Completes Quick Intake whenever an initial appointment is made either in person or over the phone•Creates new family record and enters information into the TXIN system•Completes income, residency, and identification screening for applicants to determine eligibility based on WIC policies and procedures•For applicants and clients who are determined ineligible due to exceeding income guidelines, completes required WIC Notification of Ineligibility/ Termination form in TXIN and obtains required signatures•Reviews EBT card inventory regularly and informs appropriate staff promptly when more WIC EBT cards are needed from the local agency level•Restocks lab supplies or informs designee when they are running low•Performs blood tests on women, children, and infants nine months and older at certification to determine hemoglobin levels following Guidelines for Nutrition Assessment and manufacturer’s instructions•Contacts no-shows in order to reschedule appointments either by phone or mail and documents notification on Family page in TXIN