EDI Specialist

• Oct 2015 - Present

Benefits Specialist

• Feb 2014 - 2015

Extern

• Dec 2013 - Feb 2014

File workers comp claims Preauthorizations Medisoft reports Write offs Scanning Mailouts File workers comp claims Preauthorizations Medisoft reports Write offs Scanning Mailouts

Call Center Supervisor

• Aug 2003 - Feb 2013

• Quality Call Monitoring • Customer Invoices • Manage 50+ call center agents • Supervise team leads • Assist HR in processing weekly payroll for call center • Call center Escalations • Employee Attendance • RPL Screening- ensuring HP restricted parties are not trading software for distribution to third parties without prior Global Trade approval • Level one tech support for TVs’ and monitors • Mitel phone system support adding extensions in ques and creating login for phone and internal system • Hardware support setting up phones /computers for new employees • RMA processing • Daily service level monitoring • Weekly performance reporting Show less

Administrative Assistant

• Jun 1997 - Jul 2003

• Relieve management of administrative detail • Update and chase delegated tasks to ensure progress to deadlines • Take initiative in office manager's absence • Keep projects on schedule • Maintain procedures manual to ensure consistent performance of routines • Handle all inquiries within my capacity • Arrange "callbacks" to protect boss's time • Provide back-up materials for callbacks • Route calls elsewhere as needed • Compose correspondence/reports for own or manager's signature • Arrange essential mail in priority action order for boss • Check deadlines on incoming requests and put preliminary work in play • Process replies on own initiative or from bosses' dictation or notes • Research, draft or abstract reports Show less