Experience

Thrybergh Academy

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Teaching Assistant

  • Nov 2019 - Present



Mercure Sheffield Parkway Hotel

• Sheffield, United Kingdom

• Night Auditor

  • Jul 2019 - Nov 2019



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Dec 2017 - Feb 2018



Noonan Services Group (UK) Ltd

• Sheffield, South Yorkshire, United Kingdom

• Customer Service Team Leader

  • Sep 2014 - Oct 2017

  Experienced Customer Service Team Leader with a demonstrated history of working in the facilities services industry. Skilled in Negotiation, Budgeting, Operations Management, Sales, and Retail. Experienced Customer Service Team Leader with a demonstrated history of working in the facilities services industry. Skilled in Negotiation, Budgeting, Operations Management, Sales, and Retail.



resource Services Group™

• Customer Service Team Leader

  • Nov 2013 - Sep 2014

  I am currently responsible for around 25+ members of my Team. As a Team we provide frontline Customer Service and Information on behalf of our client the SYPTE. Alongside this we also provide Cleaning services and asset protection. Also at minute we are supporting our client the SYPTE in delivering to there customers the assisted self serve option which is the direction the SYPTE are aiming towards.

• Customer Service Ambassador Site Supervisor

  • Jul 2013 - Nov 2013

• Customer Service Ambassdor Cleaning Supervisor

  • May 2013 - Jul 2013

• VP Coordinator

  • Apr 2011 - Apr 2013

  As VP Co-ordinator my main role was running the daily business of the Multi-Storey Car Park on behalf of the client the SYPTE. I also provided some administration duties for the site.

• Customer Service Officer

  • Jun 2007 - Apr 2011

  My main job role was to assist customers at there point of need and provide information to help the customer plan there journey from start to finish.

• Cleaner

  • May 2007 - Jun 2007

  My main job role was to clean and maintain the interchange for the client the SYPTE and for customers to enjoy a clean environment.



WHSmith

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Dec 2005 - Jun 2007

  As a Sales Assistant at WHSmith I had many duties such as stock replenishment, stock re-ordering dealing with customer enquires dealing with POS and serving customers on EPOS tills. As a Sales Assistant at WHSmith I had many duties such as stock replenishment, stock re-ordering dealing with customer enquires dealing with POS and serving customers on EPOS tills.