Experience

Principis Capital

• United States
• Financial Services
• 1 - 100 Employee

• Asset Recovery Specialist

  • Apr 2014 - Present

  B2B Commercial Collections  Pre-litigation and, to a lesser extent, post litigation, telephone collections, focusing predominantly on unregulated commercial debt but also including regulated consumer debt;  Negotiating the recovery of debts by installments – predominantly unregulated commercial debt but including regulated consumer debt;  Negotiating and putting in place legally enforceable installment arrangements;  Responding to e-mail correspondence from debtors  Processing payments received;  Provide thorough, efficient, and accurate account updates on computer filesfor each call made. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Credit Collections Representative

  • Aug 2009 - Aug 2013

  Handle incoming and outgoing calls to delinquent accounts  Assist with billing inquiries and resolution of past due accounts by processing payments or setting up payment arrangements  Negotiate immediate credit/debit and check payments while retaining customers  Manually disconnect and restore accounts based on account status  Achieve and exceed all departmental scorecard goals – Q&A, dollars/hour, total dollars, wrap Handle incoming and outgoing calls to delinquent accounts  Assist with billing inquiries and resolution of past due accounts by processing payments or setting up payment arrangements  Negotiate immediate credit/debit and check payments while retaining customers  Manually disconnect and restore accounts based on account status  Achieve and exceed all departmental scorecard goals – Q&A, dollars/hour, total dollars, wrap



Caffeine Culture Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Coordinator

  • Mar 2008 - Sep 2008

   Prepared daily, weekly, and monthly data reports and maintain departmental database  Designed and monitored divisional accounts and services  Established primary contact with customers as a means of account verification and payment solidification  Prepared daily, weekly, and monthly data reports and maintain departmental database  Designed and monitored divisional accounts and services  Established primary contact with customers as a means of account verification and payment solidification



OPERATION MANAGEMENT SERVICE

• Indonesia
• Hospitality
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2006 - Mar 2008

  Responsible for supervising EDI, inventory management, and allocating shipping  Ensured departmental goals are reached  Oversaw top brand accounts and maintain account records  Obtained credit approvals for vendors Responsible for supervising EDI, inventory management, and allocating shipping  Ensured departmental goals are reached  Oversaw top brand accounts and maintain account records  Obtained credit approvals for vendors



WARNACO, INC.

• Customer Service /Sales Associate

  • Jun 2004 - Sep 2006

  Coordinated warehouse inventory and shipping  Responded to customer product demands  Handle requests from specialty businesses and provided support to achieve company goals Coordinated warehouse inventory and shipping  Responded to customer product demands  Handle requests from specialty businesses and provided support to achieve company goals



WORLDWIDE DREAMS, LLC.

• Retail Apparel and Fashion
• 1 - 100 Employee

• Executive Administrative Assistant

  • Jun 1993 - Feb 2003

  Supervised domestic and overseas retail ticketing  Managed and monitored the accounts of high profile clientele (Macys, Nordstrom, and Bloomingdales) to ensure accurate product processing and receipt  Monitored operations between sales division and warehouse suppliers Supervised domestic and overseas retail ticketing  Managed and monitored the accounts of high profile clientele (Macys, Nordstrom, and Bloomingdales) to ensure accurate product processing and receipt  Monitored operations between sales division and warehouse suppliers